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Chasi
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Left us a star review
Appreciate and love The Shop SO much! I desperately needed an oil change before going out of town and they thankfully were able to squeeze me in. Their staff are so friendly, the waiting area is very clean and it was an amazing deal! We will definitely be back and I’ve already started messaging family before even walking out the door. Thank you guys!
Last night I noticed my engine light come and had no idea what was wrong. I remembered a business card I received in the mail describing "The Shop" for automotive repair. I took my vehicle in and discovered a great place to take my cars for repair. It's nice to find a repair shop you can trust for outstanding service. Today they won a new customer.
Needed my shifter replaced and my brother recommended “The Shop”. So, I took my car up there and made contact with Stephen and Jacob who are very great people to talk to and informative about what would be best for my car. Made an appointment and they put the shifter in and it now feels way better than before. 10/10 recommend going there for any service you need for your car. I will definitely be taking my car there if any issues occurs.
I honestly cannot recommend The Shop enough. At first I came in to get a second opinion and a quote. When I dropped off my vehicle I spoke with Steven about some history about the car as well as what our needs were. He was absolutely amazing, and after walking out of The Shop, I called my wife and said "I don't care if he charges us twice as much as the other place, I'm having them do the work." I never mentioned anything about having another place look at it first, so it wasn't like he was trying to undercut their quote. Even then, he made sure to try and get us the best prices on the parts and got us a couple of discounts on them. Honestly, after getting the quote from the other place, I priced it all out myself based on what they had said, and Steven and The Shop are definitely making money in some nefarious way, because it ain't in parts and labor... xD
The Shop did an excellent job with the replacement of the brakes on our CRV! They were thorough in their explanation of the work they had done and the brakes are working perfectly! I appreciate the personal touch that you won’t get at other mechanic’s shops!
Very fair pricing, quick to respond, great about communicating necessary information and showing why things were needed. Got quick service that was effective. Would highly recommend
My wife and I recently moved to Fern Creek. Since we drive older cars, it's good to have a trustworthy mechanic close by. We happened to meet Steven through our new neighbor, and within about a month both of our cars needed some repair work. We decided to use "The Shop" and we are glad we did. Steven and his staff are courteous, fair, quite knowledgeable, and very accommodating. We are happy and relieved that we've found our new car guy.
THESE GUYS ARE AWESOME!! Super honest, knowledgeable and JUST FREAKING AWESOME! They have earned my business in full. Jacob (mechanic) coolest guy on the block. Owner Steven is right there with Jacob hahaha! 8/26/2024 another great freaking review. These guys are amazing yet again. Can’t express enough gratitude for the people at the shop.
I have taken my 2019 Chevy Colorado to The Shop Auto Specialist in Jtown several times over the last year for a number of scheduled maintenance items like oil changes, serpentine belt installation, coolant system maintenance, and spark plug changes. They have done quality work each time and completed all job on schedule. The Shop takes pride in their results. The Shop is customer oriented and honest when working through any concerns or issues involving maintenance and repairs. When I first took my truck to the shop, I was looking for mechanics I could trust, and it looks like I found them.
I recently had my car serviced at this company, and overall, I am very pleased with the results. My car runs perfectly now, thanks to their precise and high-quality work in replacing many parts. I absolutely recommend getting your car serviced or repaired here for the quality of the work alone. However, there were a few areas where the customer service could improve. The phone conversations were a bit rushed, and the explanations of the issues and necessary repairs felt hurried. Despite this, they did take the time to show me the parts that were replaced, which I greatly appreciated. They also walked my brother and I through the process a bit, this occurred in person upon picking up the vehicle. In summary, I would say that the exceptional quality of the service and the thoroughness of the repairs outweigh the minor customer service issues. I highly recommend this company for any car repairs or maintenance needs.
I couldn’t be happier with my experience at The Shop. From start to finish, they provided exceptional service. The staff is incredibly knowledgeable, friendly, and honest. They took the time to explain what repairs were needed and why, which really put me at ease. The work on my car was completed on time, and I could immediately feel the difference in performance. They didn’t try to upsell me on anything unnecessary, which is something I’ve encountered at other shops. Their pricing is fair, and the quality of the work is top-notch. The shop is clean, well-organized, and their customer service is outstanding. I highly recommend The Shop to anyone in need of trustworthy, reliable auto repair. I’ll definitely be coming back for any future maintenance or repairs!
I have taken my car here a few different times for different issues. They have been exceptional every time. The staff is friendly and knowledgable and they are very open and transparent with cost and what is going on with your car. They have provided pictures of the damaged items/areas before they were replaced and the part removed from my car when I went to pick it up. The clear straitforward unambiguity is incredible and as someone who has been burnt by mechanics in the past taking advantage of my ignorance, The Shop is a welcome relief for a good autoshop.
Very pleased. They are honest. I highly recommend that you give them a try.
This is the place to go if there is anything about your car that you’re worried about! They will take good care of you like they did with me. Highly recommended ⭐️⭐️⭐️⭐️⭐️
They were pleasant and able to get me in quickly. Update: I had my 2nd encounter with then today and they are fantastic. They are pleasant to deal with.
Experience has been amazing! Very welcoming, reassuring. Jacob the co owner's knowledge about my car right off the dome put me at peace with what was a stressful situation with my car already! Big recommend👍🏻
This place was absolutely amazing, they fixed my car for a small fraction of the price then another shop quoted me for! They were also super fast
They saved me $800 on a major service 🤯 Super grateful for the straight-up, no hustle, service. Totally recommend "The Shop" to any and everyone 🙌
Most car repair shops aren’t to be trusted, they’re sleazy and liars for the most part. But not the shop, I found this place from a recommendation and I was delighted when I came here for service, everything was explained and compared to the previous labor I had on my vehicle, the price was outstanding, so I too, recommend this shop to anyone needing auto repairs or maintenance, this is an honest and affordable car repair shop.
I can’t say enough good things about The Shop! I came in for an alignment, and they absolutely exceeded my expectations. From the moment I walked in, the staff were incredibly friendly, professional, and welcoming. They took the time to explain everything clearly and even pointed out a few things I hadn’t noticed that could use attention down the line without pressuring me at all. What really stood out was their willingness to go above and beyond to ensure my car was in perfect condition before I left. It’s rare to find a place where you truly feel like they care about their customers and not just the transaction. My car is running smoother than ever, and I couldn’t be happier with their service. If you’re looking for a reliable, trustworthy, and skilled team to handle your car’s needs, look no further. The Shop has earned a loyal customer in me, and I’ll be recommending them to everyone I know.
The technician worked on my car endlessly. They know what they are doing and ensure customers are satisfied with the work done. Will recommend others due to the top work done.
Very professional, efficient, affordable, and quick. I would recommend them to all my friends and family. Thank you!
Very skill, knowledgeable, and honest people.. will definitely use them for all my repairs and needs!
I can’t rave about this place enough. Wonderful customer service. Fair pricing. They aren’t trying to sale you on anything you don’t need and LADIES 🗣️They will not take advantage of you. Easily my new go to spot. 🤌🏾
There is not enough room on this review to truly say how amazing The Shop is! We’ve taken our cars there for various reasons, several times, but I’ll just speak of this last time. They got us in right away fixed what was needed immediately as they knew that was my daughters only transportation. They helped her with the cost, and her car is working perfectly. (They even text to follow up the next day to make sure)! Steven and crew truly go beyond and above, and definitely far pass expectations.
I've been having some small intermittent issues with my car that are quite elusive, and they tried their absolute best to try and replicate them, but my car just wasn't cooperating. Nonetheless, they're really flexible and honest, and it looks like they're running a great shop!
Very trustworthy, super helpful and very friendly. You all are awesome! Thank you for your help yesterday!
Went there to get my oil changed today and my service was excellent. The guys was very knowledgeable and help with something that was also going on with my vehicle other the oil change. They did over charge me for anything and I will be a returning customer for sure.
They was very nice and extremely helpful when it came to diagnosis and repair they took very good care of my Jetta I’m glad I found them. I can’t thank you guys enough.
My wife went to this shop a few months ago and could not stop talking about how great of a job they had done for a fair price. Recently, I attempted to go to another shop to get my tires rotated and oil changed and was blown away at how much they were quoting for a simple job; due to this I decided to check out The Shop. As soon as I walked in I was treated as if the owner and I had been friends for years and the prices were some of the best I've seen around Louisville. Our initial conversation went so well that I ended up having them do quite a bit of routine maintenance (tire rotation, oil change, air filters, battery change) all at once because I trusted them to give me the best prices (which they absolutely did.) To summarize, if you're looking for an honest, hardworking, and fair local shop then this should be the one you go to. I cannot say good enough things and I will only be going here in the future for any maintenance my car needs.
These guys are hands down the best in town. They’re incredibly kind and knowledgeable and explain everything in a way that’s easy to understand, even if you know nothing about cars. Take every car you ever own here. Seriously, they’re awesome.
I took my car in after being unable to get answers anywhere else, having seen the great recommendations online. First impressions are everything, and these guys are true professionals in every sense of the word. They are knowledgeable, honest, and extremely reasonable. The Shop has earned family of new customers!
They fit me in their busy day. Listened to me. They're friendly, nicely priced, and really have an interest in your vehicle. I felt like I was in good hands
Quality service from honest men. Took good care of my Ford Fusion while helping me figure out an electrical issue. My family & I will definitely be coming here more often.
Brought my car in because my radiator was leaking a lot. The team did a full diagnostic and gave me a quote on how much it would cost to fix. It was undoubtedly expensive so i didnt feel like doing it right now. I told that to them and they said there was no pressure and i didnt have to pay for the diagnostic. Very friendly and informative all around.
Was just there today. These guys are great. They diagnosed my issue with an engine light and didn't charge me! Now I know what I need to fix and what parts to order. Other places likely would not have been this honest and fair. 10/10. Quit going to the other places, and come here. I am.
Staff was very sweet and welcoming! Dropped my car off Thursday and was completed by Monday! My cars drives like it’s brand new!
GREAT guys, GREAT service !! VERY SATISFIED !! Honest and reliable mechanics. WILL DEFINITELY BE BACK.
Had to find a mechanic going cross country and so glad to have stumbled upon The Shop! The staff is incredibly knowledgeable, friendly and will not give up on helping you out ! 20/10 !
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