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Customer Reviews

At The Shop, we prioritize our customers' satisfaction with personalized attention and expert advice for every vehicle. Our commitment to excellence ensures not just superior automotive care, but also a service experience that makes every customer feel valued and respected.

5.0
Based on 232 Reviews
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Joseph gumer
January 26, 2024

Locally owned, and 100%?!? It does exist!!!! Jacob & Steven are the owners and the ones taking care of you!!!

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Robyn C
May 7, 2024

Exceptional service! I called them quite by accident when the dealership said they could not see me until mid June after my check engine came on. The owner, Steven Kelly, said come right over and we will diagnose the problem. I did and was completely at ease. Took my car in today and I can’t say enough good…a great bunch of guys (even though I had to walk there…LOL). I’ll never go anywhere else!!

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Gary Moore
February 8, 2024

Good Experience! Both employees that I had contact with were courtesy and knowledgeable Will use again for future services

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Patrick Kelly
January 4, 2024

I had a great experience getting my Jeep Grand Cherokee fixed up at the shop! The staff there were very knowledgeable and informative and I could tell they were looking out for me every step of the way. They gave me multiple options on repairs and bulb replacements and ended up getting me a great price on replacing my headlights. In the end it was FAR cheaper than what I was quoted at the Jeep dealership. I love supporting local businesses when I can and a trustworthy and competent mechanic is invaluable! I will certainly be taking all of my vehicles there for any future repairs!

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James Burns
April 17, 2024

As a former mechanic shop owner, I am very pickie. These guys are honest and fair, and as far as my three vists, they do a great job. STEVE is helpful .it is hard to find a shop you can trust, but they have earned mine. Keep up the good work. My go to guys!!!! Rate a 10 in book.

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Rich Smith
January 15, 2024

Top notch repair shop and very friendly, great service would recommend!

Chris Niemann (Moses)
Chris Niemann (Moses)

Left us a 5 star review

Yall won’t read enough of this review to truly describe the incredible respect, honesty, and value that this shop has for you and your vehicle. Were from Nebraska, came in for the weekend but had a misfire on #4 of our suburban. Although he was booked with local customers they understood the weekend was coming and we needed to get home Sunday. Wanna talk about fast… problem was diagnosed, parts were ordered, replaced, test drove, and I was on my way. And the price… I’d be tempted to haul a vehicle out here for them to fix and still save money compared to prices back at home. THANK YOU for taking care of us like you did!

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Chelsea Wellinghurst
March 22, 2024

10/10 service! Steven and his team are exactly who you want working on your vehicles. They are trustworthy and also able to fit you in at last minute notice. They are hard working and very up front and honest. If you don’t understand Steven and his experienced team will gladly sit down and explain things to you. Will always use this place for my car needs!

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Max Breunig
June 20, 2024

Honest and timely service. Could not recommend a better shop in town.

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Brady X27
February 6, 2024

Very accommodating and informative about my situation. Communication and service are great at this place.

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Anne Niehaus
February 13, 2024

Here is a Valentine for everyone who wants quality HONEST ETHICAL repair and maintenance work on their car!!❤️!! Bring ALL your needs to The Shop. My faith has recently been restored-there are good people doing professional work Jacob and Steven took photos of the work, explained in detail what was needed now and what could wait. If I listed everything they did RIGHT you’d swear I was a preacher and you were trapped in church!! See for yourself-make points with your mother in law, tell her about THE SHOP. You’re welcome 😉

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Lora
May 24, 2024

They were pleasant and able to get me in quickly.

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Zach McAninch
May 1, 2024

Great service, the shop owner was very nice and understanding. Helped with everything I needed and more.

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Linda Allen
March 2, 2024

My grandson recently went there and had an awesome experience with his car! If he had a great experience, then I’m sure everyone else would too!

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Elaine Rector
January 3, 2024

Everything you can ask for in a service shop. Great people, fair prices, fast service. Stephen kept in touch with all updates. We will definitely be back!

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Rachel Brashear
April 18, 2024

Everyone at The Shop was extremely kind and knowledgeable. They helped me out right away, assured me everything would get fixed correctly and made me feel very confident that I brought my car to the right place. They got me back on the road to my kids asap. The staff there made going to a mechanic an easy and pleasant experience. I’d 1000% send any of my friends and family there.

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Justin Bensel
February 8, 2024
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Tim Elder
February 15, 2024

The Shop took care of me when I had an urgent car repair. They were able to quickly address the issue and had me on my way for my busy day.

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James Patton
July 24, 2024

2nd time coming here in a month due to some bad luck but they were able to recommend a very cheap towing service and fixed my ignition same day at a price way lower than expected. My go to auto repair shop going forward!

I highly recommend The Shop! They are incredibly trustworthy, have an excellent eye for detail, and provide outstanding customer service.

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Steven Jones
June 4, 2024

This place was AMAZING! They worked with me a lot and my budget. I got my AC compressor and belt done here and I would highly recommend this place!

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Jason Bagwell
June 27, 2024

Was just there today. These guys are great. They diagnosed my issue with an engine light and didn't charge me! Now I know what I need to fix and what parts to order. Other places likely would not have been this honest and fair. 10/10. Quit going to the other places, and come here. I am.

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Fatima Zamora
March 22, 2024

These guys are amazing, super good job, price right and very communicative. Would recommend with my eyes closed, amazing… truly amazing. Is really hard to find a trustworthy place that does such a good job like this

Most car repair shops aren’t to be trusted, they’re sleazy and liars for the most part. But not the shop, I found this place from a recommendation and I was delighted when I came here for service, everything was explained and compared to the previous labor I had on my vehicle, the price was outstanding, so I too, recommend this shop to anyone needing auto repairs or maintenance, this is an honest and affordable car repair shop.

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Mark Sells
January 31, 2024

Steve and his team took excellent care of me. In order to get my car back before the weekend, they worked until 7:30 PM. They ordinarily close at 6:00. Then, once they were finished, they apologized for making me wait. Service like that is truly rare. They get all of my business from here on!

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Jacob Chastain
March 8, 2024
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Joseph gumer
January 26, 2024

Locally owned, and 100%?!? It does exist!!!! Jacob & Steven are the owners and the ones taking care of you!!!

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Lauren Wyatt
February 15, 2024

This has been the best car repair experience I’ve ever had. The amount of care that Steven gives is unmatched. Very grateful.

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Traci Head
July 24, 2024
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Dženis Čampara
February 3, 2024

Great service, great prices. Cant ask for more!

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Tim Orban
April 15, 2024

These guys are phenomenal, the quality customer service as well as the quality work is hard to top. These guys can fix everything from your daily driver to your track driven race car. I highly recommend these guys to anyone needing any kind of maintenance and repairs for a quality price.

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Casey Cox
May 16, 2024

All of the employees were super kind and helpful!

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Rick Weed
February 22, 2024

I was traveling and needed a radiator hose replaced. The Shop was able to replace the hose and coolant, and get me on my way quickly. They even washed the old coolant out of the engine compartment. They really saved my day. 10 Stars for The Shop.

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Dennis Truman
February 21, 2024

My experience with The Shop was above par! My daughters car wouldn't start and I needed to have it towed. I called around multiple places and they all were about 2 weeks out. I called the shop initially and they didn't answer. However, I left a message and within just a couple minutes I had a call back and a text from The Shop. I called back and they could look at the car that day and let me know what they thought. It was an hour or so later and I was told it was the starter and that he would have it done in the next day or two. The Shop went above and beyond and took care of a few other minor repairs I needed as well. Price was excellent for the speed, service and overall experience. They even came in on the weekend so I could get my car back as I couldn't make in before they closed on Friday. This is the auto repair shop to go to! The shop will be my first call for now on and has my complete recommendation for others!

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Leeann Shallcross
July 16, 2024

Very trustworthy, super helpful and very friendly. You all are awesome! Thank you for your help yesterday!

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Kali Edwards
January 23, 2024

Cannot say enough good things about this business or the people! They updated me daily on my car, even after hours on some days! Excellent work! Steven was amazing! Go check them out!

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Carter A
March 1, 2024

Awesome, Fast, Friendly, and Easy Going Service!! I definitely would go back for any maintenance on my car! I highly recommend them!

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Melanie Bitely
March 1, 2024

Knowledgeable, friendly, and efficient in their ability to provide quality affordable services.

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Jessica Walker
June 20, 2024

This place was absolutely amazing, they fixed my car for a small fraction of the price then another shop quoted me for! They were also super fast

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Kali Edwards
April 15, 2024

Love this place! Wouldn’t take my car anywhere else!

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James Burns
April 17, 2024

As a former mechanic shop owner, I am very pickie. These guys are honest and fair, and as far as my three vists, they do a great job. STEVE is helpful .it is hard to find a shop you can trust, but they have earned mine. Keep up the good work. My go to guys!!!! Rate a 10 in book.

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Warren Mills
April 3, 2024

Excellent in everyway

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Wes Clark
June 10, 2024

Best service in the city of Lousiville by far!

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Sydney T
December 28, 2023

Very pleased with my service! They checked everything that I had requested be checked and advised me as to what was needed and only what was needed rather than pushing or agreeing to do additional work that wasn't needed. The price was on market with what I expected to pay. It was very convenient to drop my car off the night before and it was ready for pick up when I needed. They communicated with me throughout the process. I would definitely recommend The Shop.

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Elise House
June 10, 2024

These guys are hands down the best in town. They’re incredibly kind and knowledgeable and explain everything in a way that’s easy to understand, even if you know nothing about cars. Take every car you ever own here. Seriously, they’re awesome.

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Matt Reynolds
May 15, 2024

Can't say enough about these guys. Stephen and Jacob are awesome. The rack and pinion replacement they did for me around a year ago is driving great. And today they beat Amazon on the battery they sold us!

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Autumn Walters
July 8, 2024
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Emily Evans
April 29, 2024

Steven and crew were great. From initial inquiry to job completion, response time was quick. Communication throughout was thorough - the technician took the time to explain how he fixed an issue. Everyone who greeted me did so with a polite warmth. Pricing was very competitive - I was able to save $$$ by taking my vehicle here instead of the dealership. I’ll be a repeat customer!

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Ryan McGill
July 7, 2024

The Shop is amazing! I would highly recommend for anyone who needs work done on their car. Steven will treat you right and always provides excellent service, and top quality work.

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Nico Plumeri
May 29, 2024

great service

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Dave Opalka
April 2, 2024

Steven and his crew took care of my issue on short notice. Made time to fit me into their schedule on same day.

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Joseph Gumer
January 26, 2024
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Sadie Matthews
December 22, 2023

Steven and Jacob are amazing and honest! I highly recommend taking your car here!

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Arentufunny
June 28, 2024

Very fair pricing, quick to respond, great about communicating necessary information and showing why things were needed. Got quick service that was effective. Would highly recommend

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Heather Gray
April 18, 2024

AMAZING work done by an awesome crew! These are the NICEST most reasonable people. They diagnosed the problem last minute, performed excellent, high quality work at the drop of the dime, stayed late so I could get my vehicle(s). Affordable price, I was able to get BOTH my vehicles repaired. I will forever come back to this place, this is THE SHOP.

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Patricia Bardin
May 21, 2024

Knows how to fix BMW!