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Customer Reviews

At The Shop, we prioritize our customers' satisfaction with personalized attention and expert advice for every vehicle. Our commitment to excellence ensures not just superior automotive care, but also a service experience that makes every customer feel valued and respected.

5.0
Based on 276 Reviews
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Angela Beeson
July 25, 2024

We were passing through Louisville to Chicago when we started to have car issues with our Honda Odyssey. The engine light was flashing, and we were panicking. Not knowing anyone in the area, we looked online and saw that "The Shop" had a rating of 5. I was skeptical that any business could have a perfect rating, but after another mechanic shop said they couldn't take our car for a week, we decided to give "The Shop" a try as we needed the car fixed ASAP. We gave "The Shop" a call, and Stephen took our call. He was super friendly and knowledgeable, immediately putting us at ease. He told us to bring the car in right away and mentioned they had "the Honda Expert" who could help. The team at "The Shop" did a thorough inspection and even found a part that needed to be replaced, which could have caused serious damage to the car. Their work was top-notch, and they communicated with us promptly throughout the process. Thanks to their help, we were able to get back on the road to Colorado with no more car issues. We are so grateful for their timely and excellent service. If you have trouble with your car, bring it to them. It will be in good hands, and you will not be disappointed.

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Max Breunig
June 20, 2024

Honest and timely service. Could not recommend a better shop in town.

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Tee Crosby
July 9, 2024

Great and speedy service. Will be using for all my cars highly recommend

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I highly recommend The Shop! They are incredibly trustworthy, have an excellent eye for detail, and provide outstanding customer service.

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Kelly Barry Smith
October 16, 2024

We moved here 3 months ago and I asked my neighborhood group about a reputable, honest mechanic who was reliable and thorough. The Shop was recommended several times and now I can see why. Steve was knowledgeable and considerate, addressed all of my concerns, and left me feeling confident in the job that was done. Happy to have found our new family mechanic!

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Casey Cox
May 16, 2024

All of the employees were super kind and helpful!

William Hughes
William Hughes

Left us a 5 star review

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William Hughes
May 28, 2024

The Shop did an excellent job with the replacement of the brakes on our CRV! They were thorough in their explanation of the work they had done and the brakes are working perfectly! I appreciate the personal touch that you won’t get at other mechanic’s shops!

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TheColmster
October 14, 2024

The guys at the Shop were helpful in diagnosing and fixing my son's car and getting it on the road quickly. Super friendly and on top of it. Thank you!!

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Heather Gray
April 18, 2024

AMAZING work done by an awesome crew! These are the NICEST most reasonable people. They diagnosed the problem last minute, performed excellent, high quality work at the drop of the dime, stayed late so I could get my vehicle(s). Affordable price, I was able to get BOTH my vehicles repaired. I will forever come back to this place, this is THE SHOP.

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Kaitlyn Morrison
May 21, 2024

I recently had an excellent experience at The Shop! They were not only friendly and welcoming but also extremely prompt in scheduling my car for service. The price was very reasonable, and the quality of work was top-notch, reflecting their expertise. Highly recommend for anyone needing reliable car service!

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Most car repair shops aren’t to be trusted, they’re sleazy and liars for the most part. But not the shop, I found this place from a recommendation and I was delighted when I came here for service, everything was explained and compared to the previous labor I had on my vehicle, the price was outstanding, so I too, recommend this shop to anyone needing auto repairs or maintenance, this is an honest and affordable car repair shop.

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Tim Orban
April 15, 2024

These guys are phenomenal, the quality customer service as well as the quality work is hard to top. These guys can fix everything from your daily driver to your track driven race car. I highly recommend these guys to anyone needing any kind of maintenance and repairs for a quality price.

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Jordan Micheal
July 17, 2024

Awsome shop, Steven help save me from a pickle !!

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Traci Head
July 24, 2024
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Erik Pender
August 16, 2024

We were having break issues on our 2013 Ford F150. The Shop diagnosed the problem, gave us an estimate and our truck runs great now. They are reasonably priced, friendly and very professional!! I highly recommend them!!!

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Anna Boss
May 29, 2024

The best place the have work done in J town, fair and honest people.

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Jason Bagwell
June 27, 2024

Was just there today. These guys are great. They diagnosed my issue with an engine light and didn't charge me! Now I know what I need to fix and what parts to order. Other places likely would not have been this honest and fair. 10/10. Quit going to the other places, and come here. I am.

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Tammy R
May 24, 2024

Great service, technicians, and from a woman's perspective, I felt very lucky to have used this shop. Not pushy and very informative. I will be back.

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Max Breunig
June 20, 2024

Honest and timely service. Could not recommend a better shop in town.

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Rachel Brashear
April 18, 2024

Everyone at The Shop was extremely kind and knowledgeable. They helped me out right away, assured me everything would get fixed correctly and made me feel very confident that I brought my car to the right place. They got me back on the road to my kids asap. The staff there made going to a mechanic an easy and pleasant experience. I’d 1000% send any of my friends and family there.

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Andy Schum
August 15, 2024

Honest mechanics. Professional and friendly atmosphere. All repairs are clearly and thoroughly explained. Work is done promptly, and always willing to work around your schedule. Highly recommend The Shop!

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Holly Dunn
July 9, 2024

Steven and his team finished an oil change, tire rotation, air filter change, and a general car inspection promptly all while I was on my lunch break! The cherry on top is that this didn't break the bank. Steven also took the time to explain and show me what truly needs to be addressed with my car sooner than later. I've been overdue finding a reliable and knowledgeable mechanic for car maintenance but I finally found what I was looking for.

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Timothy Eubanks
August 23, 2024

They saved me $800 on a major service 🤯 Super grateful for the straight-up, no hustle, service. Totally recommend "The Shop" to any and everyone 🙌

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Jessica Walker
June 20, 2024

This place was absolutely amazing, they fixed my car for a small fraction of the price then another shop quoted me for! They were also super fast

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Josh V
July 30, 2024

Brought my car in because my radiator was leaking a lot. The team did a full diagnostic and gave me a quote on how much it would cost to fix. It was undoubtedly expensive so i didnt feel like doing it right now. I told that to them and they said there was no pressure and i didnt have to pay for the diagnostic. Very friendly and informative all around.

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Professional and informative. Staff made good recommendations as to the brake work I needed. Price was reasonable for this day and age. Work was completed quickly.

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Lizzie Hunter
May 24, 2024

I knew I needed my brakes checked, and I work right next to The Shop, so I went over and asked if they could look at it. Going in, the vibe was already super fun. Everyone seemed to be having a good time. Steven greeted me at the desk, and we talked about possible repairs—then he told me to bring it by, they’d look at it, and if I wanted, they could start repairs right away and hopefully have them done that night! Once they knew what my car would need Steven walked over to let me know and talk it through with me. He was clearly very knowledgeable and he explained what my car needed and why it was important and how they were going to do it well. Brian was the tech, and he stayed late to get my repairs finished for me. Steven kept me updated the whole time. I picked up my car with new brake pads, rotors, and fresh calipers, and my little Hyundai has not driven better since I got her last year. They do oil changes as well, they’re super sweet and fun—definitely definitely go here if you need work on your car.

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Brianna Horton
September 10, 2024

Staff was very sweet and welcoming! Dropped my car off Thursday and was completed by Monday! My cars drives like it’s brand new!

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Raymond Huynh
July 9, 2024

Great people and clean shop!

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Edward Lucey
April 2, 2024

Googled an auto body shop, and came across THE SHOP. They were very professional and even picked me up from home to show and give me a clear understanding of the issue. Quick and quality service!! I would recommend The Shop to anyone having car issues. A+++++

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Robin Mcmillen
October 17, 2024

Very professional, efficient, affordable, and quick. I would recommend them to all my friends and family. Thank you!

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Kali Edwards
April 15, 2024

Love this place! Wouldn’t take my car anywhere else!

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DJ
October 12, 2024

I honestly cannot recommend The Shop enough. At first I came in to get a second opinion and a quote. When I dropped off my vehicle I spoke with Steven about some history about the car as well as what our needs were. He was absolutely amazing, and after walking out of The Shop, I called my wife and said "I don't care if he charges us twice as much as the other place, I'm having them do the work." I never mentioned anything about having another place look at it first, so it wasn't like he was trying to undercut their quote. Even then, he made sure to try and get us the best prices on the parts and got us a couple of discounts on them. Honestly, after getting the quote from the other place, I priced it all out myself based on what they had said, and Steven and The Shop are definitely making money in some nefarious way, because it ain't in parts and labor... xD

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Rodnitia Allen
August 22, 2024

Service was fast, efficient, affordable and the customer service is beyond expectations. This is the second vehicle I’ve had serviced there and I plan to continue to be a customer at The Shop.

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Isaiah Ayala
April 26, 2024

THESE GUYS ARE AWESOME!! Super honest, knowledgeable and JUST FREAKING AWESOME! They have earned my business in full. Jacob (mechanic) coolest guy on the block. Owner Steven is right there with Jacob hahaha! 8/26/2024 another great freaking review. These guys are amazing yet again. Can’t express enough gratitude for the people at the shop.

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Ronnie simpsom
August 15, 2024
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Steven Jones
June 4, 2024

This place was AMAZING! They worked with me a lot and my budget. I got my AC compressor and belt done here and I would highly recommend this place!

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TRAGIC_Makarov
September 20, 2024

Great and quick service

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Adrian Ortiz
September 27, 2024

Needed my shifter replaced and my brother recommended “The Shop”. So, I took my car up there and made contact with Stephen and Jacob who are very great people to talk to and informative about what would be best for my car. Made an appointment and they put the shifter in and it now feels way better than before. 10/10 recommend going there for any service you need for your car. I will definitely be taking my car there if any issues occurs.

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Robyn C
May 7, 2024

Exceptional service! I called them quite by accident when the dealership said they could not see me until mid June after my check engine came on. The owner, Steven Kelly, said come right over and we will diagnose the problem. I did and was completely at ease. Took my car in today and I can’t say enough good…a great bunch of guys (even though I had to walk there…LOL). I’ll never go anywhere else!!

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Michael Gray
May 25, 2024

My wife and I recently moved to Fern Creek. Since we drive older cars, it's good to have a trustworthy mechanic close by. We happened to meet Steven through our new neighbor, and within about a month both of our cars needed some repair work. We decided to use "The Shop" and we are glad we did. Steven and his staff are courteous, fair, quite knowledgeable, and very accommodating. We are happy and relieved that we've found our new car guy.

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Gretchin Brito
June 27, 2024

This is the place to go if there is anything about your car that you’re worried about! They will take good care of you like they did with me. Highly recommended ⭐️⭐️⭐️⭐️⭐️

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James Patton
July 24, 2024

2nd time coming here in a month due to some bad luck but they were able to recommend a very cheap towing service and fixed my ignition same day at a price way lower than expected. My go to auto repair shop going forward!

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Patricia Bardin
May 21, 2024

Knows how to fix BMW!

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Wes Lancaster
July 29, 2024
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Priscilla
September 7, 2024

The technician worked on my car endlessly. They know what they are doing and ensure customers are satisfied with the work done. Will recommend others due to the top work done.

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Dave Opalka
April 2, 2024

Steven and his crew took care of my issue on short notice. Made time to fit me into their schedule on same day.

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Cameron D
October 10, 2024

My wife went to this shop a few months ago and could not stop talking about how great of a job they had done for a fair price. Recently, I attempted to go to another shop to get my tires rotated and oil changed and was blown away at how much they were quoting for a simple job; due to this I decided to check out The Shop. As soon as I walked in I was treated as if the owner and I had been friends for years and the prices were some of the best I've seen around Louisville. Our initial conversation went so well that I ended up having them do quite a bit of routine maintenance (tire rotation, oil change, air filters, battery change) all at once because I trusted them to give me the best prices (which they absolutely did.) To summarize, if you're looking for an honest, hardworking, and fair local shop then this should be the one you go to. I cannot say good enough things and I will only be going here in the future for any maintenance my car needs.

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Justin Manning
April 25, 2024

Transparent diagnostic processes and fair pricing. The distinction between safety related repairs and other issues that are going to be an upcoming needed repair. These guys give good advice on repairs and vehicle longevity in a time of inflated new car prices is prices, and that has real value these days.

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Madeline Hudson
August 15, 2024
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Oriana Midence
October 3, 2024

Incredibly impressed with this place. I called asking about having some brake work done and they told me to bring it in any morning and they would take care of it. The repairs ended up being a bit more involved than expected, but they still managed to get everything done that same day! They were very communicative about my repairs throughout the process. They sent pictures and provided updates. All the staff I dealt with were very friendly and knowledgeable, taking time to answer any questions or explain any repairs. The prices of services were fair and reasonable. I will be back for any future mechanic services.

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Krista Moberly
April 25, 2024

I thought I had a serious issue when it was really just the wrong bulb being placed incorrectly. Pricing was completely fair and customer service was amazing!! Will be coming back

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Lex Tice
October 18, 2024

Had to find a mechanic going cross country and so glad to have stumbled upon The Shop! The staff is incredibly knowledgeable, friendly and will not give up on helping you out ! 20/10 !

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Jacey Smothers
May 24, 2024

We had such a great experience with the Shop. They were so great to work with and knowledgeable!

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Matt Reynolds
May 15, 2024

Can't say enough about these guys. Stephen and Jacob are awesome. The rack and pinion replacement they did for me around a year ago is driving great. And today they beat Amazon on the battery they sold us!

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Ms DeNardi
October 8, 2024

I couldn’t be happier with my experience at The Shop. From start to finish, they provided exceptional service. The staff is incredibly knowledgeable, friendly, and honest. They took the time to explain what repairs were needed and why, which really put me at ease. The work on my car was completed on time, and I could immediately feel the difference in performance. They didn’t try to upsell me on anything unnecessary, which is something I’ve encountered at other shops. Their pricing is fair, and the quality of the work is top-notch. The shop is clean, well-organized, and their customer service is outstanding. I highly recommend The Shop to anyone in need of trustworthy, reliable auto repair. I’ll definitely be coming back for any future maintenance or repairs!