Left us a star review
There is not enough room on this review to truly say how amazing The Shop is! We’ve taken our cars there for various reasons, several times, but I’ll just speak of this last time. They got us in right away fixed what was needed immediately as they knew that was my daughters only transportation. They helped her with the cost, and her car is working perfectly. (They even text to follow up the next day to make sure)! Steven and crew truly go beyond and above, and definitely far pass expectations.
Both Steve’s were amazing .. I would definitely recommend their services to a family member or friend… Jacob the other technician that was present was very thorough and professional . the whole team was a great pleasure to do business with and will further be attending their services. THANK YOU AGAIN !
I couldn’t be happier with my experience at The Shop. From start to finish, they provided exceptional service. The staff is incredibly knowledgeable, friendly, and honest. They took the time to explain what repairs were needed and why, which really put me at ease. The work on my car was completed on time, and I could immediately feel the difference in performance. They didn’t try to upsell me on anything unnecessary, which is something I’ve encountered at other shops. Their pricing is fair, and the quality of the work is top-notch. The shop is clean, well-organized, and their customer service is outstanding. I highly recommend The Shop to anyone in need of trustworthy, reliable auto repair. I’ll definitely be coming back for any future maintenance or repairs!
I recently had the pleasure of visiting The Shop after experiencing persistent issues with my vehicle that other shops could not resolve. From the moment I walked in, I was greeted with a warm smile and a friendly demeanor that immediately put me at ease. The staff at The Shop especially Jacob were not only friendly but also incredibly knowledgeable. They took the time to listen to my concerns and thoroughly explained the diagnostic process they would undertake to identify the problem. Unlike other places where I felt rushed or dismissed, here I felt valued as a customer. After a comprehensive inspection, they quickly diagnosed the issue that had stumped other mechanics. It was clear that their expertise was top-notch. They provided me with a detailed explanation of what needed to be done, along with transparent pricing that was very reasonable considering the quality of service provided. What impressed me most was their efficiency. They completed the repairs in a timely manner without compromising on quality. I left feeling confident in my vehicle’s performance, which is something I hadn’t felt in quite some time. if you’re looking for a mechanic who combines friendliness with exceptional skill, look no further than The Shop. I highly recommend them to anyone in need of automotive repair services. They truly go above and beyond to ensure customer satisfaction! Thank you all so much!
I picked The Shop from Google since it had good reviews. I had a whole bunch of steering/suspension work on my old truck to keep it in good condition. They were very professional and communicated well. They were also very straightforward, showed me photos of a couple other issues they noticed, gave me different options, and even showed me the old parts afterwards even though I trusted them. HIGHLY RECOMMEND!!!! I’ll definitely go back for future repairs and have recommended them to a couple friends.
Staff was very sweet and welcoming! Dropped my car off Thursday and was completed by Monday! My cars drives like it’s brand new!
Wow, what a blessing to find The Shop. Being new to Kentucky I had to find a place to take care of my car. The Shop was super! Took care of me and the issue. I was treated with respect and I have found my "go to" for car care.
They were pleasant and able to get me in quickly. Update: I had my 2nd encounter with then today and they are fantastic. They are pleasant to deal with.
If you are anywhere in the Louisville area you should definitely go to the shop for anything you need done. They are very friendly and reasonable people that have helped me countless times!
I can’t say enough good things about The Shop! I came in for an alignment, and they absolutely exceeded my expectations. From the moment I walked in, the staff were incredibly friendly, professional, and welcoming. They took the time to explain everything clearly and even pointed out a few things I hadn’t noticed that could use attention down the line without pressuring me at all. What really stood out was their willingness to go above and beyond to ensure my car was in perfect condition before I left. It’s rare to find a place where you truly feel like they care about their customers and not just the transaction. My car is running smoother than ever, and I couldn’t be happier with their service. If you’re looking for a reliable, trustworthy, and skilled team to handle your car’s needs, look no further. The Shop has earned a loyal customer in me, and I’ll be recommending them to everyone I know.
Great to work with. Honest. Reliable. Detailed diagnosis. Fair pricing. My go to going forward.
They was very nice and extremely helpful when it came to diagnosis and repair they took very good care of my Jetta I’m glad I found them. I can’t thank you guys enough.
They saved me $800 on a major service 🤯 Super grateful for the straight-up, no hustle, service. Totally recommend "The Shop" to any and everyone 🙌
I honestly was beginning to despise people in the auto repair industry for generally being dishonest, conniving scumbags, but then I met Steven and his team and they changed my mind on all that lol. It doesn’t get much better than this, folks
Steven and his team finished an oil change, tire rotation, air filter change, and a general car inspection promptly all while I was on my lunch break! The cherry on top is that this didn't break the bank. Steven also took the time to explain and show me what truly needs to be addressed with my car sooner than later. I've been overdue finding a reliable and knowledgeable mechanic for car maintenance but I finally found what I was looking for.
The best service I’ve ever had! Steven and his crew were patient and explained what they were doing and why each step of the way. They helped make sure I knew what services I needed without making me feel pressured to get anything I didn’t need at the moment. I’ve been looking for a new shop to go to since I moved to this side of Louisville and I’ve found it at The Shop
We were passing through Louisville to Chicago when we started to have car issues with our Honda Odyssey. The engine light was flashing, and we were panicking. Not knowing anyone in the area, we looked online and saw that "The Shop" had a rating of 5. I was skeptical that any business could have a perfect rating, but after another mechanic shop said they couldn't take our car for a week, we decided to give "The Shop" a try as we needed the car fixed ASAP. We gave "The Shop" a call, and Stephen took our call. He was super friendly and knowledgeable, immediately putting us at ease. He told us to bring the car in right away and mentioned they had "the Honda Expert" who could help. The team at "The Shop" did a thorough inspection and even found a part that needed to be replaced, which could have caused serious damage to the car. Their work was top-notch, and they communicated with us promptly throughout the process. Thanks to their help, we were able to get back on the road to Colorado with no more car issues. We are so grateful for their timely and excellent service. If you have trouble with your car, bring it to them. It will be in good hands, and you will not be disappointed.
Steven and Jacob were super helpful from start to finish! I found this shop on Google because it was close to my area but I’m so glad I didn’t go anywhere else. Communication was clear and they helped me resolve some really complicated issues on my car quickly and effectively! They’re good, honest people who clearly love what they do. Thank you all so much for everything. I’ll be bringing my car back here for all my needs. I would definitely recommend The Shop if you’re looking for a safe place to maintain and repair your car.
Needed my shifter replaced and my brother recommended “The Shop”. So, I took my car up there and made contact with Stephen and Jacob who are very great people to talk to and informative about what would be best for my car. Made an appointment and they put the shifter in and it now feels way better than before. 10/10 recommend going there for any service you need for your car. I will definitely be taking my car there if any issues occurs.
Steve and Jacob are absolute legends of the industry! Would give more stars if I could
This place has got my business from here on out. I came in for a standard full synthetic oil change. They did a routine inspection and found the source of a spooky sound that I had been hearing that I didn’t even think to tell them about! They also identified that I had an oil leak, which I was not aware of. They physically showed me where the issues were, which I felt was very transparent of them. They also explained everything to me to make sure I understood why certain things needed to be replaced. I felt like they treated me with the utmost care, which I really appreciated. Their pricing is also super reasonable. I am so glad I decided to try them out for an oil change! They will be my go-to shop now! Thanks a ton!
Very trustworthy, super helpful and very friendly. You all are awesome! Thank you for your help yesterday!
Very fair pricing, quick to respond, great about communicating necessary information and showing why things were needed. Got quick service that was effective. Would highly recommend
They fit me in their busy day. Listened to me. They're friendly, nicely priced, and really have an interest in your vehicle. I felt like I was in good hands
Great people to work with, and very personable as well as professional
I have taken my 2019 Chevy Colorado to The Shop Auto Specialist in Jtown several times over the last year for a number of scheduled maintenance items like oil changes, serpentine belt installation, coolant system maintenance, and spark plug changes. They have done quality work each time and completed all job on schedule. The Shop takes pride in their results. The Shop is customer oriented and honest when working through any concerns or issues involving maintenance and repairs. When I first took my truck to the shop, I was looking for mechanics I could trust, and it looks like I found them.
If you have any car troubles at all, please go here! I first came because it was recommended to me by 2 separate people. The service is amazing, they are incredibly friendly and are very reasonably priced! Coming here forever!
Had to find a mechanic going cross country and so glad to have stumbled upon The Shop! The staff is incredibly knowledgeable, friendly and will not give up on helping you out ! 20/10 !
Honest mechanics. Professional and friendly atmosphere. All repairs are clearly and thoroughly explained. Work is done promptly, and always willing to work around your schedule. Highly recommend The Shop!
Quality service from honest men. Took good care of my Ford Fusion while helping me figure out an electrical issue. My family & I will definitely be coming here more often.
Very skill, knowledgeable, and honest people.. will definitely use them for all my repairs and needs!
Professional and informative. Staff made good recommendations as to the brake work I needed. Price was reasonable for this day and age. Work was completed quickly.
Very pleased with the service and treatment of my vehicles...no greasy mess to clean up from these guys when they're done! Much appreciated
I honestly cannot recommend The Shop enough. At first I came in to get a second opinion and a quote. When I dropped off my vehicle I spoke with Steven about some history about the car as well as what our needs were. He was absolutely amazing, and after walking out of The Shop, I called my wife and said "I don't care if he charges us twice as much as the other place, I'm having them do the work." I never mentioned anything about having another place look at it first, so it wasn't like he was trying to undercut their quote. Even then, he made sure to try and get us the best prices on the parts and got us a couple of discounts on them. Honestly, after getting the quote from the other place, I priced it all out myself based on what they had said, and Steven and The Shop are definitely making money in some nefarious way, because it ain't in parts and labor... xD
2nd time coming here in a month due to some bad luck but they were able to recommend a very cheap towing service and fixed my ignition same day at a price way lower than expected. My go to auto repair shop going forward!
The guys at the Shop were helpful in diagnosing and fixing my son's car and getting it on the road quickly. Super friendly and on top of it. Thank you!!
The Shop is fantastic! Steven and staff are extremely knowledgeable and their work was very thorough, at a very reasonable price. I paid 2xs more at my prior mechanic! I will start having them service all my cars now.
The Shop is amazing! I would highly recommend for anyone who needs work done on their car. Steven will treat you right and always provides excellent service, and top quality work.
Brought my car in because my radiator was leaking a lot. The team did a full diagnostic and gave me a quote on how much it would cost to fix. It was undoubtedly expensive so i didnt feel like doing it right now. I told that to them and they said there was no pressure and i didnt have to pay for the diagnostic. Very friendly and informative all around.
