Chasi
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Left us a star review
They helped me with my car, diagnosed problems over phone with pictures, did a fantastic job! Thank you so much
This place has got my business from here on out. I came in for a standard full synthetic oil change. They did a routine inspection and found the source of a spooky sound that I had been hearing that I didn’t even think to tell them about! They also identified that I had an oil leak, which I was not aware of. They physically showed me where the issues were, which I felt was very transparent of them. They also explained everything to me to make sure I understood why certain things needed to be replaced. I felt like they treated me with the utmost care, which I really appreciated. Their pricing is also super reasonable. I am so glad I decided to try them out for an oil change! They will be my go-to shop now! Thanks a ton!
There's a reason The Shop's parking lot is perpetually packed, and it's not because the towering skeleton out front is a popular fellow: these guys know what they're doing, and they do it well. We have five vehicles, from my grandfather's aging F150 that's nearly as old as I am to a Fusion young enough to go to kindergarten to an ugly-but-running Town and Country, and The Shop's team of mechanics has provided excellent service to all of them. All of our automotive work is done by these guys now, and I recommend that you do the same.
Very positive experience with Steve and his top notch team at The Shop.
Always a pleasant experience here! The guys are very professional. Service is always quick as possible, sometimes even same-day. Prices are more than fair! Staff is not pushy when it comes to possible repairs. I highly recommend Steven, Jacob, and the staff!
Had about 4 things done to my old trusty SUV they went above and beyond to make my experience fantastic!! Excellent and easy to talk to will definitely be going here for all my vehicles needs!!! Thank you guys!!
I have been here a couple of times for car troubles and they always communicated with me and got it done in a timely manner. Saved my life a couple of times! Great customer service and even better work!
FRIENDLY EXPERIENCE AND QUALITY WORK! Having a knowledgeable mechanic you can trust is a rare find in any community. But my experience with "The Shop" in J-Town and with the owner, Steven, has been outstanding! I had two unrelated issues with my Ford Escape. In the most gracious and sincere way Steve kept me fully informed at all times, worked hard to find ways to reduce the cost and completed the work to the highest standards. Steven treated me like a long time friend and customer even though it was my first visit. "The Shop" will be my "go to" for all future services for both of my cars. THANK YOU Steven!
Great service, very thorough work to make sure every customer is 100% safe getting back on the road! Can’t say enough good things about The Shop.
The shop not only got my car looked at in a timely manner but we’re very transparent with exactly what was wrong and also did a thorough inspection and found a few other things that would have been safety concerns. They communicated very well, explained it to where I could understand and I would highly recommend taking your vehicle here with car troubles.
My second great experience at The Shop. Those guys do really great work, and in a professional and timely manner. Had a hole in the radiator on my RAV4. It was going to take a week or two at least at another place I checked, but I just couldn’t wait that long. Needed the car for a trip in 5 days. Just like my previous visit here they did a great reasonably priced job. Steven and the crew are excellent to work with.
I bought my car used a year and a half ago, and it has been nothing but trouble. I’ve taken it to multiple places for various repairs. I brought it to The Shop initially for a transmission leak, but they identified and addressed other issues I had been dealing with. They communicated with me throughout the process and got my car running better than it did when I first bought it. I’ll be bringing my car here from now on!
These are the most honest and hardworking people you’ll ever meet. my sister and I are for Cincinnati and we were in the area to purchase a car from carvana (I KNOW) we got it and went to find the first body shop that would take us. first every other body shop only works on specific cars then the others that we did find in the area had a wait till next week. We called them they said they were about to close but will take us for a inspection. we went there they said this is a “no go car “had a previous accident that we were not aware of problems with the oil and bunch of other things that was never explained to us. They are so nice hardworking and knowledgeable they told us to take this care back and get a new one or DONT BUY FROM CARVANA EVER. The people there are the best . “Always go somewhere you can trust” these are those people thank you so much for all your help
Great experience with Steven and the rest of the crew at the Shop! Needed a new battery for a BMW. They exceeded my expectations with efficiency , knowledge and a little bit of fun thrown into the experience. I will definately return for future maintenance.
The Shop offers great service with very polite & respectful associates. I would recommend this place of business to all my friends & family.
Had my Highlander in to do an oil change after attempting myself. Turns out the last place I had it had tightened the oil filter to a Herculean level. Luckily the guys there were able to remove it without damaging the filter housing which was amazing. I have found my new permanent home for auto repair.
I can’t say enough good things about The Shop! I came in for an alignment, and they absolutely exceeded my expectations. From the moment I walked in, the staff were incredibly friendly, professional, and welcoming. They took the time to explain everything clearly and even pointed out a few things I hadn’t noticed that could use attention down the line without pressuring me at all. What really stood out was their willingness to go above and beyond to ensure my car was in perfect condition before I left. It’s rare to find a place where you truly feel like they care about their customers and not just the transaction. My car is running smoother than ever, and I couldn’t be happier with their service. If you’re looking for a reliable, trustworthy, and skilled team to handle your car’s needs, look no further. The Shop has earned a loyal customer in me, and I’ll be recommending them to everyone I know.
It's refreshing to find an automotive shop that is honest, reliable, and very fair with their prices!!
Great service, and range of services. Great products, and, range of products with competitive pricing. (They saved me $35 on my battery alone) But for me, and, most importantly are the great people at ‘The Shop’. Fantastic customer service and support. The owners really have a handle on how to treat their customers fairly and with a service you will not forget.
Great customer service very honest will definitely come back again Scott with my repair man and he was very professional. Unfortunately, I made several phone calls and they took them. It was very polite to me and understanding will definitely come back.
This place is great and would definitely recommend it to anyone. I have used them a few times already and haven't had any issues come from their work. First off the staff is super friendly and helpful which puts you at ease. Secondly they will diagnose your car and break it down for you on what specifically is wrong and not try and upsell you on what you wouldn't need. They also run car fax reports on your car to see what maintenance should be done on your car to help maintain and prolong the life of your car. They also follow up after they have done the service to check to make sure no issues have come up. If your looking for a new place to take your car, check them out you will not be disappointed.
My mother-in-law had a fantastic experience with the shop regarding her car repairs. She specifically asked me to leave them a 5 star review on google. They efficiently addressed her oil cooler issue and they also proactively informed her about the condition of the brakes. Her car was fixed in one day! Previously, she had visited another shop expressing concerns about unusual noises when turning, but they failed to resolve the issue or notify her about the bad brakes during their inspection. My mother-in-law felt very comfortable communicating with the technician at this shop, which made the experience even better. Thank you for your exceptional service and for ensuring her safety on the road!
Very transparent and very good pricing compared to two other quotes I received from other competitors. They saved the old parts and showed me what they replaced and why it was needed. Thanks for the great service!
Got a recommendation from a friend to go here, great guys, really honest and they know their stuff. Won’t be going anywhere else anytime soon.
Wow, what a blessing to find The Shop. Being new to Kentucky I had to find a place to take care of my car. The Shop was super! Took care of me and the issue. I was treated with respect and I have found my "go to" for car care.
I took my car in after being unable to get answers anywhere else, having seen the great recommendations online. First impressions are everything, and these guys are true professionals in every sense of the word. They are knowledgeable, honest, and extremely reasonable. The Shop has earned family of new customers!
Will never go anywhere else since finding this place! Honest, professional, and courteous. After being disappointed and up charged by Ken towery, meineke, and valvoline over the years, this place does not disappoint. The giant skeleton outside doesn’t hurt either 😊
All the guys were very knowledgeable and honest! Would recommend anyone to them for Services!
Great experience at this place and very well ran. Had some problems with my truck was able to get me in the same day and have it ready 2 days later. This was seriously the first time someone has ever walked me through everything I had going on. Even offered to have there specialist come up as well if I wanted. When I went in to pick up my car they had everything laid out on the counter so I could visually see everything they had told me they were going to replace and had the team as well there. Mind blown!!!! I might add that before they did anything he even offered to let me take anywhere else and get an another opinion before doing anything. Hats off to these guys. Can't tell you enough how much I recommend this place.
My husband and I have had a great experience with this shop. Excellent brake job and fair prices. Once my electrical panel lit up with the trac off and check engine light. They found my gas cap wasn't tight enough and it caused a vacuum. I was relieved at the quick, easy fix. I would have had to pay $180 at the dealership to find out something simple like that. I wasn't even charged here at all :)
I would like to thank the guys at "The Shop" for helping me with my vehicle. They were honest and upfront about an issue I was having and instructed me on the steps I need to take to hopefully take care of my issue. Thanks so very much and I will recommend your shop. Above and Beyond!!!
An Honest and Reliable mechanic is difficult to find. The Shop provides both. Great experience overall. Highly recommend it to anyone who is looking to do any work done.
Great, honest place to bring you cars for repairs! Steven and the crew are nice, polite and attentive. Price is reasonable and you can trust the staff. It's my new place to go!
Had a vehicle brought to The Shop for a pre-purchase inspection. Steven was fantastic in working with me on scheduling and the inspection was exactly what I needed. He went through what he found and gave me the information I needed to make a decision. Used vehicles are never perfect, but having a mechanic you can trust help you understand both the current condition as well as what you can expect in terms of repairs down the road is super valuable. I will continue to bring my business here. Highly recommend.
Had a great experience today when I went to the shop today. Great people, great service, great pricing. Finished it within the day
Very professional, knowledgeable and very friendly. They did a great job for me. They told me everything I needed to know, very trustworthy. I highly recommend them for your automotive needs.
Had a great experience with this shop. Quick service and the job was well done. I wont ever go anywhere else for my any of my auto repairs. The mechanic was very knowledgeable and very helpful
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