Privacy Policy

The Shop KY and its affiliates and subsidiaries, meaning companies related by common ownership or control (collectively, the “Company,” “we,” “us,” “our”) respect your (the “user,” the “user’s,” “you” or “your”) right to privacy and strive to maintain the confidentiality of your personal information. This Privacy Policy describes in greater detail our privacy practices for collecting and maintaining certain information collected about you. This Privacy Policy (the “Privacy Policy”) applies to all versions of our websites, apps, media forms, media channels, social media pages, platforms, and any other channels linked, or otherwise connected, to us (collectively, the “Site”).

Last updated May 24, 2022

Read our Terms of Service

Read our Cookie Policy

Read our Refund and Returns Policy

When you access our Site and use our services, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through this Privacy Policy carefully, as it is important. If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our Site immediately.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of the page.

You agree that by accessing the Site in any way, you have read, understood, and agree to be bound by all of this Privacy Policy.


Personal information you disclose to us

In Short:  We collect personal information that you provide to us.

We collect personal information, including personally identifiable information, that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services when participating in activities on the Site or otherwise contacting us. The personal information that we collect depends on the context of your interactions with the Site, the choices you make, and the products and features you use. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. The personal information we collect can include the following:

Publicly Available Personal Information. We collect first name, last name previous to marriage (if applicable), last name, and nickname; e-mail address; address; phone number; business e-mail address; business phone number; social media; and other similar data.

Information automatically collected

In Short:   Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit the Site.

We automatically collect certain information when you visit, use or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you access the Site, and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

Online Identifiers. We collect devices; applications; tools and protocols, such as IP (Internet Protocol) addresses; cookie identifiers, or others such as the ones used for analytics and marketing; and other similar data.


In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our obligations to you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:

  • To facilitate account creation and login processes. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and login processes for the performance of our obligations to you.  
  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes subject to your communicated marketing preferences. You can opt-out of our marketing e-mails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
  • To protect our Site. We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions, and policies for legal reasons, contractual obligations, and other business purposes.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • To deliver services to the user. We may use your information to provide you with the requested services.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Site.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Site, services products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent.

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to perform their services. Examples include payment processing, data analysis, e-mail delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data about how you interact with the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless explicitly stated in this Privacy Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Third-Party Advertisers. We may use third-party advertising companies to serve you ads when you visit the Site. These companies may use information about your visits to our Site and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

In Short:  We may use cookies and other tracking technologies to collect and store your information.

Our Site may from time to time use “Cookies.” A cookie is a small piece of data or text file stored on your computer or mobile device by your web browser. Cookies may contain text that can be read by a server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; however, it may contain other information as well.

By agreeing to accept our use of Cookies, you are giving us permission to place some or all the cookies described below on your device.

We may use Cookies for:

  • Identifying the areas of the Site that you have visited;
  • Signing in and identifying you as one of our users;
  • Site analytics;
  • Remarketing our products or services to you;
  • Navigating our Site; and
  • Remembering your preferences and settings; or
  • Personalizing the content that you see on our Site.

Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access features on our Site correctly or at all. For more information about Cookies, visit


In Short:  Yes, we use Google Maps for the purpose of providing better services.

This Site uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.


In Short:  We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our Site.

The Site may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Site. You should review the policies of such third parties and contact them directly to respond to any questions you may have.


In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than ninety (90) days.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment. This Site is protected by reCAPTCHA, Google, Cloudflare, and hosting environment plugins.


In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under eighteen (18) years of age. By using the Site, you represent that you are at least eighteen (18), or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn that personal information from users younger than eighteen (18) years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from users under age eighteen (18) without the required conditions in place, please contact us at


In Short:  You may review, change, or terminate the information we have gathered about you at any time.

You have the following rights with regard to information about you:

  • The right to be informed about what kind of information about you is collected, stored, processed, and disclosed by us; therefore, we have compiled this Privacy Policy for you in an easy-to-read format.
  • The right of access (you can request us to provide you verbally or in writing with the type of information we store about you and we have up to one month to respond to your request).
  • The right to rectify any personally identifiable information that is inaccurate.
  • The right to the erasure of information, is subject to certain requirements as set forth in this Privacy Policy.
  • The right to restrict processing of your personally identifiable information, however, if you restrict us from processing a part of your personally identifiable information that is essential to our provision of services, you may be asked to terminate your account and stop using our services.
  • The right to data portability, which allows users of our Site to obtain and reuse their personally identifiable information for their own purposes as they see fit, including across different other services. You may request us to transmit your personally identifiable information directly from our servers to another company’s servers and we will do so, where it is technically feasible.
  • The right to object; you may express your objection verbally or in writing and we have up to one month to respond to any such objection. We may still continue processing your personally identifiable information if we are able to show that we have a compelling reason for doing so.
  • The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or that affects you significantly.

If you would like to exercise any of the above rights or have any questions about your rights, please contact us at


Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in an updated version of this Privacy Policy.


In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties (if any) with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing on our contact form.

If you are under eighteen (18) years of age, reside in California, and have a registered account with the Site subject to our age restrictions as set forth above, you have the right to request the removal of unwanted data that you publicly post on the Site. To request the removal of such data, please contact us in writing on our contact form, and include the e-mail address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.


In Short:  Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification, subject to our discretion. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.


If you have questions or comments about this Privacy Policy, you may contact us through our websites contact form.

Brach McRae
Brach McRae

Left us a 5 star review

Brach McRae
February 10, 2024

Took care of a brake job that another prominent brake shop in town didn't want to mess with. Fair price. Follow up call from the mechanic the next day to ensure car was operating properly.

Paolo Chacon
December 20, 2023

Excellent service. Steven and company are super nice and take time to explain exactly if we need anything else done and why. Got our alignment, oil change, and a brand new battery installed for a very fair and accessible price. Our battery even got upgraded to a bigger one at no cost since the first battery installed seemed to not test well for whatever reason. It was a pleasure doing business here and we will definitely be back!!

Justin Bensel
February 8, 2024
Chelsea Wellinghurst
March 22, 2024

10/10 service! Steven and his team are exactly who you want working on your vehicles. They are trustworthy and also able to fit you in at last minute notice. They are hard working and very up front and honest. If you don’t understand Steven and his experienced team will gladly sit down and explain things to you. Will always use this place for my car needs!

Ivan Tenjo
March 30, 2024

This shop is awesome! Not surprised it’s reviewed and recommended so well! The staff here are and are passionate about cars. Hard working crew and professional! I would recommend The Shop to anyone looking to get their car maintenance and repairs here. Glad to find someone to trust with your vehicle. 🔧

John Daly
March 20, 2024

Great service and great people!

Lauren Wyatt
February 15, 2024

This has been the best car repair experience I’ve ever had. The amount of care that Steven gives is unmatched. Very grateful.

Debra Douglas
May 1, 2024

Absolutely amazing service! They were able to take in my car to service instantly and talked me through issues they saw that weren't quite done correctly and made corrections for them super quick... also super personable staff!

Nickolas Skaggs
January 22, 2024

Very nice and personable staff. They’ll help you with anything you need

Joseph gumer
January 26, 2024

Locally owned, and 100%?!? It does exist!!!! Jacob & Steven are the owners and the ones taking care of you!!!

Carl Stucker
December 18, 2023

Great service!

David Guzman Bahena
February 6, 2024
Lennon Radcliffe
December 14, 2023

Love the location by the Gaslight Square. Very easy and accessible for low cars. I called the day before and they squeezed me in for a quick alignment on my daily driver so I could ensure a clean bill of health on my end of year road trip. They even followed up a day after the service to get feedback on the alignment for satisfaction. This part I was not expecting them to do so it was nice to know they are hungry for continuous improvements. I have two other track performance-oriented cars that will be allowed to go there as they are a trusted place to be.

Kent Keenan
December 27, 2023

I was very impressed with The Shop and the staff. I went in to repair an oil leak and they went out of their way to make sure the leak was taken care of, and other problems were corrected. My 2005 G35 coup is now running the way I remember it use to. I am going to return my car to them next month to correct some electrical problems that I have. There we recommended to me, and I have recommended them to two other people since I starting dealing with them. I trust these guys with their work, and I look forward to rebuilding my car with them.

November 27, 2023

Outstanding experience with very reasonable prices. Took my 2017 Highlander in for an oil change and found the last place I had service done was trying to take me for thousands. Jacob and Steven are honest and professional. They did not try and sell me services that are not needed. I will be back and will recommend to everyone.

Robert Renfro
November 7, 2023

Took my Honda in for a timing belt and other miscellaneous things. I was blown away by the professionalism and knowledge these guys have. Highly recommend!

Jacob Chastain
March 8, 2024
Kali Edwards
April 15, 2024

Love this place! Wouldn’t take my car anywhere else!

John Ackman
November 9, 2023

Stephen was very friendly and kind. Brought in my wife's car for a check engine light. Took them 20 minutes to give us a call that they reconnected a sensor that would have caused the check engine light to come on. They proved to me they are trustworthy and will be receiving all my automotive maintenance and repair services in the future.

craig plyler
May 8, 2024
Mark Sells
January 31, 2024

Steve and his team took excellent care of me. In order to get my car back before the weekend, they worked until 7:30 PM. They ordinarily close at 6:00. Then, once they were finished, they apologized for making me wait. Service like that is truly rare. They get all of my business from here on!

Nina Smith
December 11, 2023

I was well pleased with the quality of service provided on my vehicle and the professionalism of Steve and Jacob at The Shop!!! I highly recommend The Shop for vehicle maintenance services. The service was excellent, and Steve was very helpful with my overall experience , he went well far and beyond to ensure I was included in the total process with my vehicle. Great team at The Shop!!!

Kari Robertson
November 18, 2023

Just call The Shop the new hang out in town. From the moment I walked in I was greeted with enthusiasm and professionalism. While getting my vehicle serviced they were so transparent, providing photos and even taking me back to my vehicle to showing me issues to be watched and/or fixed. They provided honest and fair quotes. Truly, you always dream of finding an auto body like this and I’m so lucky it’s in my backyard. I’ll be going to The Shop for all of my future work on my vehicle. THANK YOU, Steven and Jacob!

Andrew Ellis
February 21, 2024

Steven and Jacob are by far two of the most knowledgable mechanics I know. Not to mention their communication and clean shop! I would recommend them for any work and they have all of my business. Thanks Guys!

Anne Niehaus
February 13, 2024

Here is a Valentine for everyone who wants quality HONEST ETHICAL repair and maintenance work on their car!!❤️!! Bring ALL your needs to The Shop. My faith has recently been restored-there are good people doing professional work Jacob and Steven took photos of the work, explained in detail what was needed now and what could wait. If I listed everything they did RIGHT you’d swear I was a preacher and you were trapped in church!! See for yourself-make points with your mother in law, tell her about THE SHOP. You’re welcome 😉

James Burns
April 17, 2024

As a former mechanic shop owner, I am very pickie. These guys are honest and fair, and as far as my three vists, they do a great job. STEVE is helpful .it is hard to find a shop you can trust, but they have earned mine. Keep up the good work. My go to guys!!!! Rate a 10 in book.

Dakota Ellis
December 8, 2023
November 20, 2023

Very professional team I’ll be back

CreationsBy Pierce
December 3, 2023

Appreciate the work down for us by The Shop! They were able to help us when we were in a pinch and got the job done quickly and with professionalism!

Miles Frazier
November 8, 2023

Steven has a great place of business here. Often times I have found myself dealing with mechanics that do the bare minimum and prey on the ignorance of everyday people. Steven and his crew are not of that crowd. They genuinely care about the people and the cars that they bring in. Fair prices and great customer service with short lead times.

Robyn C
May 7, 2024

Exceptional service! I called them quite by accident when the dealership said they could not see me until mid June after my check engine came on. The owner, Steven Kelly, said come right over and we will diagnose the problem. I did and was completely at ease. Took my car in today and I can’t say enough good…a great bunch of guys (even though I had to walk there…LOL). I’ll never go anywhere else!!

Kathryn Castillo
March 7, 2024

Awesome guys!!! Honest and best mechanics I've ever experienced. They explain everything, and get me in and out fast. I'll never go anywhere else, while I'm here in Kentucky. Thank you so much! Would recommend to anyone.

Rich Smith
January 15, 2024

Top notch repair shop and very friendly, great service would recommend!

Dženis Čampara
February 3, 2024

Great service, great prices. Cant ask for more!

Linda Allen
March 2, 2024

My grandson recently went there and had an awesome experience with his car! If he had a great experience, then I’m sure everyone else would too!

Heather Gray
April 18, 2024

AMAZING work done by an awesome crew! These are the NICEST most reasonable people. They diagnosed the problem last minute, performed excellent, high quality work at the drop of the dime, stayed late so I could get my vehicle(s). Affordable price, I was able to get BOTH my vehicles repaired. I will forever come back to this place, this is THE SHOP.

Patrick Kelly
January 4, 2024

I had a great experience getting my Jeep Grand Cherokee fixed up at the shop! The staff there were very knowledgeable and informative and I could tell they were looking out for me every step of the way. They gave me multiple options on repairs and bulb replacements and ended up getting me a great price on replacing my headlights. In the end it was FAR cheaper than what I was quoted at the Jeep dealership. I love supporting local businesses when I can and a trustworthy and competent mechanic is invaluable! I will certainly be taking all of my vehicles there for any future repairs!

Jefry Sandres
December 29, 2023

After a couple of mechanic shops and dealership. They were able to find where my car was leaking oil from and I’m thankful for their work

February 8, 2024

Best service in town and did brake job for Prius and communicated well during process, excellent. Thanks for you hard work and great service!! Will tell everyone!! Rich Smith

Jeanne Oliver
December 29, 2023

Very professional. I’ll recommend them to everyone!

Michael Barnes
November 14, 2023

The best shop with the best service, period! Everyone there truly enjoys what they do and cares about their customers.

Fatima Zamora
March 22, 2024

These guys are amazing, super good job, price right and very communicative. Would recommend with my eyes closed, amazing… truly amazing. Is really hard to find a trustworthy place that does such a good job like this

jerry cheeks
February 26, 2024

I brought my jeep to The Shop and was able to get a diagnosis very quick. They were prompt, honest, and very helpful. This will be my go-to shop moving forward. Thank you guys!

Melanie Bitely
March 1, 2024

Knowledgeable, friendly, and efficient in their ability to provide quality affordable services.

Michael Gordon
December 18, 2023
Jamie Decker
November 2, 2023

Great price and service! They were able to schedule my car in and get my car back in the road quickly! The price what I was quoted was the price I payed. There were no high pressure up-sale or games. Just up front honest work! I wish all business were operated this way!

Janet Heck
December 21, 2023

The Shop deserves a 5-Star rating. They were patient and took time to listen when I explained my problem with my 1999 Dodge van. I left my car with them and within 3 hours, they were calling me with a diagnosis. They were honest, professional, and forthcoming about the condition of my current car. The Shop will be the place I go to with any problems with my next car.

Bryan Cashon
December 7, 2023
Matt Reynolds
May 15, 2024

Can't say enough about these guys. Stephen and Jacob are awesome. The rack and pinion replacement they did for me around a year ago is driving great. And today they beat Amazon on the battery they sold us!

Brandon Ray
December 1, 2023

Had the unfortunate luck of having two of my vehicles breakdown in the same week. I took them both to The Shop, and very thankful I did. Steven and Jacob are extremely good at what they do, and made it a painless experience. Both were very knowledgeable and took valuable time to explain to me the items that needed to be repaired. I would highly recommend!