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Customer Reviews

At The Shop, we prioritize our customers' satisfaction with personalized attention and expert advice for every vehicle. Our commitment to excellence ensures not just superior automotive care, but also a service experience that makes every customer feel valued and respected.

5.0
Based on 427 Reviews
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Jonathan Wallace
March 22, 2025

There's a reason The Shop's parking lot is perpetually packed, and it's not because the towering skeleton out front is a popular fellow: these guys know what they're doing, and they do it well. We have five vehicles, from my grandfather's aging F150 that's nearly as old as I am to a Fusion young enough to go to kindergarten to an ugly-but-running Town and Country, and The Shop's team of mechanics has provided excellent service to all of them. All of our automotive work is done by these guys now, and I recommend that you do the same.

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Bailey Tipmore
May 29, 2025

Love The Shop! Steven was so nice and did an awesome job at communicating and making sure I had all the information. They truly went above and beyond and I will definitely be coming back, but hopefully I won’t have to for a while 😂 Highly recommend!!

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Patricia Thorpe
April 28, 2025

I would like to thank the guys at "The Shop" for helping me with my vehicle. They were honest and upfront about an issue I was having and instructed me on the steps I need to take to hopefully take care of my issue. Thanks so very much and I will recommend your shop. Above and Beyond!!!

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Landon Kotarek
February 5, 2025

Great service!

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Kathy Maloney
June 12, 2025

Knowledgeable, fair pricing, and good communication. They completed work on my vehicle in a timely manner, and went above and beyond to make sure my mom was completely satisfied with a large amount of repairs needed on her vehicle.

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Leonard Blanton
May 12, 2025

These guys are great. They spent hours trying to find a problem with the shift column that had locked in reverse but apparently fixed itself and they still tried to find out why. After all the time spent, they charged us $0

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cynthia murphy
May 14, 2025

Staff is very friendly and professional and doesn’t oversell anything. Also time efficient with work. Recommend The Shop to anyone looking for repairs or even just an oil change!

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Tamara Lawson
March 6, 2025

My mother-in-law had a fantastic experience with the shop regarding her car repairs. She specifically asked me to leave them a 5 star review on google. They efficiently addressed her oil cooler issue and they also proactively informed her about the condition of the brakes. Her car was fixed in one day! Previously, she had visited another shop expressing concerns about unusual noises when turning, but they failed to resolve the issue or notify her about the bad brakes during their inspection. My mother-in-law felt very comfortable communicating with the technician at this shop, which made the experience even better. Thank you for your exceptional service and for ensuring her safety on the road!

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Cameron Sanders
June 13, 2025

Great work

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Richard Brent
February 28, 2025

Very straight shooting and caring! … After so so experiences elsewhere stopped in to discuss our vehicles needs and had several services performed on both vehicles. Great communication and quality work at a fair price. I would definitely recommend.

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Kathy Ortiz
April 4, 2025

Very professional, knowledgeable and very friendly. They did a great job for me. They told me everything I needed to know, very trustworthy. I highly recommend them for your automotive needs.

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Rich Smith
April 2, 2025

The entire crew in the shop will take care of you and your automobile, people that you can trust and depend on to do quality work at a fair price

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Tim Miller
May 8, 2025

Joey Mann is the shit. The best crew of people work there..

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The best service I have had at a car shop. The Shop has gone above and beyond to make sure my car is taken care of. The quality of work is great but the customer service is even better!

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katelyn grace
April 1, 2025

steven was great, was able to pop my hood open when no one else could! fast, efficient and great service. will be going back. plus was able to walk across the street to the frozen yogurt shop (sweet savannahs) and cute little pet store (derby paws) and check them out while they were working on my car!

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mary kelly
April 2, 2025

Wonderful service! Great people doing honest car repair

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Kevin Parker
May 22, 2025

Good caring people. Very knowledgeable.

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Jax Garcia
March 31, 2025

Very polite and well mannered. They always take care of us! All the employees there are willing to explain what you need most with the best knowledge and kindness. I love The Shop’s employees and attitude.

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Daniel Gregg
May 27, 2025

Found them through google and the reviews are spot on. Brought a car I just purchased for a thorough inspection. They found a coolant leak and fixed it on the spot. They also found some issues that can be addressed later. Gave me some quotes and I will be able to budget it and come back. Now I can drive with some peace of mind. Bonus points: When they replace parts they keep the worn items to show you what was wrong. This kind of shop is far and few between. They earned my business. Give them a shot and I’m sure they’ll earn yours as well.

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Derek Kelty
March 12, 2025

Oil Housing Adaptor cracked resulting in Coolant/Oil leaking and mixing. The Shop got my vehicle in and repaired the next day after calling for a quote. Cost was the most competitive of a handful of quotes I received from other local repair shops. Would use again!

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John Wadell
February 4, 2025

Great experience at this place and very well ran. Had some problems with my truck was able to get me in the same day and have it ready 2 days later. This was seriously the first time someone has ever walked me through everything I had going on. Even offered to have there specialist come up as well if I wanted. When I went in to pick up my car they had everything laid out on the counter so I could visually see everything they had told me they were going to replace and had the team as well there. Mind blown!!!! I might add that before they did anything he even offered to let me take anywhere else and get an another opinion before doing anything. Hats off to these guys. Can't tell you enough how much I recommend this place.

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Meredith Powers
June 12, 2025

They fit me in their busy day. Listened to me. They're friendly, nicely priced, and really have an interest in your vehicle. I felt like I was in good hands

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Matthew Gonya
April 30, 2025

This place is great and would definitely recommend it to anyone. I have used them a few times already and haven't had any issues come from their work. First off the staff is super friendly and helpful which puts you at ease. Secondly they will diagnose your car and break it down for you on what specifically is wrong and not try and upsell you on what you wouldn't need. They also run car fax reports on your car to see what maintenance should be done on your car to help maintain and prolong the life of your car. They also follow up after they have done the service to check to make sure no issues have come up. If your looking for a new place to take your car, check them out you will not be disappointed.

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Travis Smith
June 5, 2025

Had them perform a diagnostic on my vehicle. They were very friendly and one of the easier shops I've worked with. Highly recommend

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Wanda Snow
May 27, 2025

A rare find! Quick service, reasonable prices, excellent customer service, comfortable environment. One of the friendliest shops I’ve ever encountered. I will recommend.

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Derryan Johnson
April 4, 2025

I have been here a couple of times for car troubles and they always communicated with me and got it done in a timely manner. Saved my life a couple of times! Great customer service and even better work!

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Herb Heath
April 15, 2025

Excellent service, got it done quickly and back on the road.

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jason s
May 12, 2025

Iv used this place many times now, Great techs at a fair price!. I have done most auto work myself in the past, but now I have found a competent shop that I can trust. Been nothing but fantastic! 5 stars

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Tony Mathis
April 22, 2025

Great service! Happy repeat customer…

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Kevin Anderson
June 6, 2025

The guys at The Shop are knowledgeable. They don't overcharge for services or try to upsell you. Would recommend, 10 out of 10. I will definitely be returning here for all future service.

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Cynthia Craig
May 20, 2025

Im so overjoyed and relieved how the men at this shop helped me this morning. I always come here for my repairs. I was close by and my rear turn signal went out and I was in a panic. I pulled over to their shop and asked if they could repair it. They looked so busy. Not only did they come in the parking lot...IN THE POURING RAIN!! They got it fixed in 15 minutes. They always go above and beyond, and always explain everything and are beyond fair on cost. Exceptional service. Haven't seen this before and I'm 52. Brings me joy that someone raised these guys right. Definitely come here..especially the ladies too. Very respectful owner and a great business!

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Ethan Heart
March 31, 2025

Went here today to get my partner's car looked at and everyone was very nice. they worked pretty quickly despite being decently busy, and they let us know everything that was wrong with the car, without any charge for inspection. 10/10 will be coming back for any future vehicle needs.

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Adrienne Tullos
May 2, 2025

Provides honest service!

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Steve Emge
June 13, 2025

The replace on my bmw brakes price was great and they were very friendly and professional

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Brandon Halfacre
February 13, 2025

Had a vehicle brought to The Shop for a pre-purchase inspection. Steven was fantastic in working with me on scheduling and the inspection was exactly what I needed. He went through what he found and gave me the information I needed to make a decision. Used vehicles are never perfect, but having a mechanic you can trust help you understand both the current condition as well as what you can expect in terms of repairs down the road is super valuable. I will continue to bring my business here. Highly recommend.

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James
February 13, 2025

Very transparent about what your vehicle does and doesn’t need. Very rare that you find a shop that doesn’t try to squeeze money out of your pocket. Super friendly and very knowledgeable group as well!

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Bryan
May 22, 2025

Josh told me to

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I had a great experience at The Shop. I really appreciate that the reasonable pricing and promptness to get my car back on the road after having a full engine repair. I would definitely recommend the guys at The Shop if you want fair prices and personalized service for your car repairs.

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Lorie Jenkins
February 1, 2025

My husband and I have had a great experience with this shop. Excellent brake job and fair prices. Once my electrical panel lit up with the trac off and check engine light. They found my gas cap wasn't tight enough and it caused a vacuum. I was relieved at the quick, easy fix. I would have had to pay $180 at the dealership to find out something simple like that. I wasn't even charged here at all 🙂

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Rosemary Wilson
May 12, 2025

Ray took great care of me and my car! Motor sounds great. Thanks guys!

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Paula Good
February 18, 2025

Great customer service very honest will definitely come back again Scott with my repair man and he was very professional. Unfortunately, I made several phone calls and they took them. It was very polite to me and understanding will definitely come back.

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Sarah Beagle
June 10, 2025

Everybody is super friendly and so helpful. They're quick and really look out for you. Fair prices, excellent service!

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Vicki Dennison
May 21, 2025

Very thorough mechanics. Owners Steve and Jacob very nice and upfront with explaining everything. It was a great experience and literally one of the best times I’ve had at an auto repair shop!

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Lori Manthey
June 10, 2025

We take both of our vehicles to Steven and his crew and are very pleased with their service and price. I feel they are very trustworthy, honest and fair.

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John Cusick
March 21, 2025

Great bunch of mechanics

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Raymond Witten
March 20, 2025

Very transparent and very good pricing compared to two other quotes I received from other competitors. They saved the old parts and showed me what they replaced and why it was needed. Thanks for the great service!

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Dan True
May 8, 2025

no better place to get repairs. super friendly staff, and great prices

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Kathleen Finan
April 25, 2025

Will never go anywhere else since finding this place! Honest, professional, and courteous. After being disappointed and up charged by Ken towery, meineke, and valvoline over the years, this place does not disappoint. The giant skeleton outside doesn’t hurt either 😊

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Nick Dukes
March 13, 2025

Had my Highlander in to do an oil change after attempting myself. Turns out the last place I had it had tightened the oil filter to a Herculean level. Luckily the guys there were able to remove it without damaging the filter housing which was amazing. I have found my new permanent home for auto repair.

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Dee Kennedy
March 27, 2025

They work wonders, had some pieces of my ignition coils left in the coil hole and they managed to get them out and cleared. Truly grateful for their mechanics I’ll be going there again!

Kasey Wellinghurst
Kasey Wellinghurst

Left us a 5 star review

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The best service I have had at a car shop. The Shop has gone above and beyond to make sure my car is taken care of. The quality of work is great but the customer service is even better!

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Patricia Thorpe
April 28, 2025

I would like to thank the guys at "The Shop" for helping me with my vehicle. They were honest and upfront about an issue I was having and instructed me on the steps I need to take to hopefully take care of my issue. Thanks so very much and I will recommend your shop. Above and Beyond!!!

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Bailey Tipmore
May 29, 2025

Love The Shop! Steven was so nice and did an awesome job at communicating and making sure I had all the information. They truly went above and beyond and I will definitely be coming back, but hopefully I won’t have to for a while 😂 Highly recommend!!

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Kathy Maloney
June 12, 2025

Knowledgeable, fair pricing, and good communication. They completed work on my vehicle in a timely manner, and went above and beyond to make sure my mom was completely satisfied with a large amount of repairs needed on her vehicle.

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Danielle Cook
March 4, 2025

Love the shop for all of my automotive needs. The staff is so attentive and knowledgable! They educate you on the work they are performing on your car and how to best take care of the vehicle. You can tell these guys are sincere and want to do everything they can to help you. Will forever be a customer of theirs!

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Dee Kennedy
March 27, 2025

They work wonders, had some pieces of my ignition coils left in the coil hole and they managed to get them out and cleared. Truly grateful for their mechanics I’ll be going there again!

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Rich Smith
April 2, 2025

The entire crew in the shop will take care of you and your automobile, people that you can trust and depend on to do quality work at a fair price

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Adrienne Tullos
May 2, 2025

Provides honest service!

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Joey Mann
April 16, 2025
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Ethan Heart
March 31, 2025

Went here today to get my partner's car looked at and everyone was very nice. they worked pretty quickly despite being decently busy, and they let us know everything that was wrong with the car, without any charge for inspection. 10/10 will be coming back for any future vehicle needs.

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Ryleigh Cain
February 1, 2025

These are the most honest and hardworking people you’ll ever meet. my sister and I are for Cincinnati and we were in the area to purchase a car from carvana (I KNOW) we got it and went to find the first body shop that would take us. first every other body shop only works on specific cars then the others that we did find in the area had a wait till next week. We called them they said they were about to close but will take us for a inspection. we went there they said this is a “no go car “had a previous accident that we were not aware of problems with the oil and bunch of other things that was never explained to us. They are so nice hardworking and knowledgeable they told us to take this care back and get a new one or DONT BUY FROM CARVANA EVER. The people there are the best . “Always go somewhere you can trust” these are those people thank you so much for all your help

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Jacob M
May 8, 2025
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Diana Miller
May 8, 2025

Great customer service and very experienced techs. Would definitely recommend

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cynthia murphy
May 14, 2025

Staff is very friendly and professional and doesn’t oversell anything. Also time efficient with work. Recommend The Shop to anyone looking for repairs or even just an oil change!

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Tanner Lewis
June 18, 2025
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Connie Conley
February 8, 2025

Quick and professional service. Definitely my go-to shop for car maintenance in the future.

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Sarah Imhof
April 14, 2025

I cannot say enough about how fantastic The Shop is! They are not only a great auto shop, but one with integrity. Steven and Jacob were so amazing. I went in to have my wheel barring replaced. I told them about my experience at Meineke and that they just did the brakes... Jacob found that the brake job I just had done by Meineke (Don't ever go there for anything!) reused old hardware and was missing pieces, and that a tire was missing a lug nut because they stripped the bolt! Jacob was so nice and fixed all of Meineke's mistakes for free, made sure to show me what the bad parts looked like compared to the new ones, AND without me asking, took pics of the awful job Meineke did (along with notes) so that I could make formal complaints to the company. To top it off, they gave me an amazing deal on the wheel barring replacement! They 100% have my business from here on out. Thank you for making sure my car was taken care of and safe to drive 🚗👨‍🔧💙

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Derryan Johnson
April 4, 2025

I have been here a couple of times for car troubles and they always communicated with me and got it done in a timely manner. Saved my life a couple of times! Great customer service and even better work!

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Derek Kelty
March 12, 2025

Oil Housing Adaptor cracked resulting in Coolant/Oil leaking and mixing. The Shop got my vehicle in and repaired the next day after calling for a quote. Cost was the most competitive of a handful of quotes I received from other local repair shops. Would use again!

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Raymond Witten
March 20, 2025

Very transparent and very good pricing compared to two other quotes I received from other competitors. They saved the old parts and showed me what they replaced and why it was needed. Thanks for the great service!

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Ted Bisig
May 1, 2025

Steve was great

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Jordan Dunn
February 13, 2025

Steven and the mechanics at the shop are as honest as they come. Twice now I've come to them with "problems" that they've talked me out of wasting money on. They use good old fashion diagnostics to insure that they aren't just throwing parts at the problem to waste your time and money.

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John Cusick
March 21, 2025

Great bunch of mechanics

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Kathy Ortiz
April 4, 2025

Very professional, knowledgeable and very friendly. They did a great job for me. They told me everything I needed to know, very trustworthy. I highly recommend them for your automotive needs.

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Steve Emge
June 13, 2025

The replace on my bmw brakes price was great and they were very friendly and professional

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Michael Goldentul
June 13, 2025

Very knowledgeable and fair!

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katelyn grace
April 1, 2025

steven was great, was able to pop my hood open when no one else could! fast, efficient and great service. will be going back. plus was able to walk across the street to the frozen yogurt shop (sweet savannahs) and cute little pet store (derby paws) and check them out while they were working on my car!

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John Wadell
February 4, 2025

Great experience at this place and very well ran. Had some problems with my truck was able to get me in the same day and have it ready 2 days later. This was seriously the first time someone has ever walked me through everything I had going on. Even offered to have there specialist come up as well if I wanted. When I went in to pick up my car they had everything laid out on the counter so I could visually see everything they had told me they were going to replace and had the team as well there. Mind blown!!!! I might add that before they did anything he even offered to let me take anywhere else and get an another opinion before doing anything. Hats off to these guys. Can't tell you enough how much I recommend this place.

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ANIL Veduruparthi
June 12, 2025

It’s a great place to make your car run perfect!!!!

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Richard Brent
February 28, 2025

Very straight shooting and caring! … After so so experiences elsewhere stopped in to discuss our vehicles needs and had several services performed on both vehicles. Great communication and quality work at a fair price. I would definitely recommend.

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Nick Dukes
March 13, 2025

Had my Highlander in to do an oil change after attempting myself. Turns out the last place I had it had tightened the oil filter to a Herculean level. Luckily the guys there were able to remove it without damaging the filter housing which was amazing. I have found my new permanent home for auto repair.

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The only place I would take my GMC diesel truck. They have always been fair priced and quick to get to me. My truck is used for work and is $80+ k to replace and they have always done me right.

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Lorie Jenkins
February 1, 2025

My husband and I have had a great experience with this shop. Excellent brake job and fair prices. Once my electrical panel lit up with the trac off and check engine light. They found my gas cap wasn't tight enough and it caused a vacuum. I was relieved at the quick, easy fix. I would have had to pay $180 at the dealership to find out something simple like that. I wasn't even charged here at all :)

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Kevin Parker
May 22, 2025

Good caring people. Very knowledgeable.

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Michael Dennewitz
February 6, 2025

It's refreshing to find an automotive shop that is honest, reliable, and very fair with their prices!!

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will mosby
June 17, 2025

You can trust these mechanics and that’s a hard thing to do these days. I have been misled by more than one shop. Honest, knowledgeable,and probably the cleanest garage lobby I’ve ever been in. I will definitely use them again when I need work.

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mary kelly
April 2, 2025

Wonderful service! Great people doing honest car repair

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Meredith Powers
June 12, 2025

They fit me in their busy day. Listened to me. They're friendly, nicely priced, and really have an interest in your vehicle. I felt like I was in good hands

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Campbell Higgs
March 31, 2025

Had a great experience today when I went to the shop today. Great people, great service, great pricing. Finished it within the day

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Paula Good
February 18, 2025

Great customer service very honest will definitely come back again Scott with my repair man and he was very professional. Unfortunately, I made several phone calls and they took them. It was very polite to me and understanding will definitely come back.

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James
February 13, 2025

Very transparent about what your vehicle does and doesn’t need. Very rare that you find a shop that doesn’t try to squeeze money out of your pocket. Super friendly and very knowledgeable group as well!

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George Lega
April 26, 2025

My second great experience at The Shop. Those guys do really great work, and in a professional and timely manner. Had a hole in the radiator on my RAV4. It was going to take a week or two at least at another place I checked, but I just couldn’t wait that long. Needed the car for a trip in 5 days. Just like my previous visit here they did a great reasonably priced job. Steven and the crew are excellent to work with.

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Cynthia Craig
May 20, 2025

Im so overjoyed and relieved how the men at this shop helped me this morning. I always come here for my repairs. I was close by and my rear turn signal went out and I was in a panic. I pulled over to their shop and asked if they could repair it. They looked so busy. Not only did they come in the parking lot...IN THE POURING RAIN!! They got it fixed in 15 minutes. They always go above and beyond, and always explain everything and are beyond fair on cost. Exceptional service. Haven't seen this before and I'm 52. Brings me joy that someone raised these guys right. Definitely come here..especially the ladies too. Very respectful owner and a great business!

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Andrew Gowans
May 23, 2025

We recently had our car serviced at The Shop, and were very impressed with the communication and service. We will be back!

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jason s
May 12, 2025

Iv used this place many times now, Great techs at a fair price!. I have done most auto work myself in the past, but now I have found a competent shop that I can trust. Been nothing but fantastic! 5 stars

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Emily Lewis
April 21, 2025

Got a recommendation from a friend to go here, great guys, really honest and they know their stuff. Won’t be going anywhere else anytime soon.

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Landon Kotarek
February 5, 2025

Great service!

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Danny Lin
June 13, 2025

Real friendly and efficient people, highly recommend

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Awesome people thanks good job!!!