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Call 502-236-2094‬

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M – F: 9am – 6pm

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10115 Taylorsville Rd

Louisville, KY 40299

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Customer Reviews

At The Shop, we prioritize our customers' satisfaction with personalized attention and expert advice for every vehicle. Our commitment to excellence ensures not just superior automotive care, but also a service experience that makes every customer feel valued and respected.

Rating

5.0

Based on 359 Reviews

Courtney Holbert

January 7, 2025

Couldn’t have asked for better service! The staff at ‘The Shop’ are all top notch and knowledgeable. Very welcoming and friendly. Keeping myself and my kiddos safe in my vehicle is most important and they took care of everything needed without breaking the bank! I will continue to have my vehicle serviced there in the future!

sabrina grimes

December 13, 2024

Got my car together within a couple days and kept me updated.

Lance H

February 18, 2025

When triple AAA tells you ten a thousand things take it to an honest wholehearted, call you back mechanic. It's above and beyond the call back. It is like no one around.We'll go to no other place and recommend no other one

Christopher Croley

December 13, 2024

Always a pleasant experience here! The guys are very professional. Service is always quick as possible, sometimes even same-day. Prices are more than fair! Staff is not pushy when it comes to possible repairs. I highly recommend Steven, Jacob, and the staff!

Mark Snipp

October 1, 2024

I honestly was beginning to despise people in the auto repair industry for generally being dishonest, conniving scumbags, but then I met Steven and his team and they changed my mind on all that lol. It doesn’t get much better than this, folks

Lori Sims

December 7, 2024

I took my car in after being unable to get answers anywhere else, having seen the great recommendations online. First impressions are everything, and these guys are true professionals in every sense of the word. They are knowledgeable, honest, and extremely reasonable. The Shop has earned family of new customers!

Virginia Chappelear

January 15, 2025

Wow, what a blessing to find The Shop. Being new to Kentucky I had to find a place to take care of my car. The Shop was super! Took care of me and the issue. I was treated with respect and I have found my "go to" for car care.

Trent

January 31, 2025

Fast and respectful group of people! Highly recommended!

Paul Travelstead

November 27, 2024

Fast and easy service....great staff

Jenny Snyder

February 4, 2025

I had my Honda civic serviced there and was taken care of so quickly! Tires were going bad and they replaced all four, did an alignment and replaced a wheel bearing that was much needed. My car drives so smoothly now and is much quieter. Also their prices are honest. I would visit here again and refer anyone to The Shop for their car needs! Thank you

Lorie Jenkins

February 1, 2025

My husband and I have had a great experience with this shop. Excellent brake job and fair prices. Once my electrical panel lit up with the trac off and check engine light. They found my gas cap wasn't tight enough and it caused a vacuum. I was relieved at the quick, easy fix. I would have had to pay $180 at the dealership to find out something simple like that. I wasn't even charged here at all :)

Chase Frost

Sean F

November 21, 2024

I took my vehicle to them recently and they did a great job fixing my brakes and more. They were honest and the prices were fair. Very friendly and I appreciated being updated via text, shown pictures of what needed to be fixed, and I was even shown the old parts of what was repaired when I arrived. The Shop will be my go-to now for auto repair.

Phil Buckley

January 1, 2025

Great service, and range of services. Great products, and, range of products with competitive pricing. (They saved me $35 on my battery alone) But for me, and, most importantly are the great people at ‘The Shop’. Fantastic customer service and support. The owners really have a handle on how to treat their customers fairly and with a service you will not forget.

Karen Crompton

December 11, 2024

They are so kind. I wil definitely be back

Tamara Lawson

March 6, 2025

My mother-in-law had a fantastic experience with the shop regarding her car repairs. She specifically asked me to leave them a 5 star review on google. They efficiently addressed her oil cooler issue and they also proactively informed her about the condition of the brakes. Her car was fixed in one day! Previously, she had visited another shop expressing concerns about unusual noises when turning, but they failed to resolve the issue or notify her about the bad brakes during their inspection. My mother-in-law felt very comfortable communicating with the technician at this shop, which made the experience even better. Thank you for your exceptional service and for ensuring her safety on the road!

Alexandra Collard

Had a great experience with this shop. Quick service and the job was well done. I wont ever go anywhere else for my any of my auto repairs. The mechanic was very knowledgeable and very helpful

Meredith Powers

November 22, 2024

They fit me in their busy day. Listened to me. They're friendly, nicely priced, and really have an interest in your vehicle. I felt like I was in good hands

Kelly Schroeder

January 8, 2025

They helped me with my car, diagnosed problems over phone with pictures, did a fantastic job! Thank you so much

James

February 13, 2025

Very transparent about what your vehicle does and doesn’t need. Very rare that you find a shop that doesn’t try to squeeze money out of your pocket. Super friendly and very knowledgeable group as well!

TheColmster

October 14, 2024

The guys at the Shop were helpful in diagnosing and fixing my son's car and getting it on the road quickly. Super friendly and on top of it. Thank you!!

Sean Harley

November 8, 2024

I have taken my car here a few different times for different issues. They have been exceptional every time. The staff is friendly and knowledgable and they are very open and transparent with cost and what is going on with your car. They have provided pictures of the damaged items/areas before they were replaced and the part removed from my car when I went to pick it up. The clear straitforward unambiguity is incredible and as someone who has been burnt by mechanics in the past taking advantage of my ignorance, The Shop is a welcome relief for a good autoshop.

Richard Brent

February 28, 2025

Very straight shooting and caring! … After so so experiences elsewhere stopped in to discuss our vehicles needs and had several services performed on both vehicles. Great communication and quality work at a fair price. I would definitely recommend.

Jordan Dunn

Steven and the mechanics at the shop are as honest as they come. Twice now I've come to them with "problems" that they've talked me out of wasting money on. They use good old fashion diagnostics to insure that they aren't just throwing parts at the problem to waste your time and money.

Rob Miracle

January 27, 2025

Our Prius was acting like the hybrid battery was problematic. We called around and found The Shop who could get it in and diagnose it for us. It ended up being the accessory battery. We appreciated the communications, and quick turn around of the car. I highly recommend this business.

Jared White

January 21, 2025

They were able to literally save Christmas by fixing my emergency breakdown on Christmas Eve! Fixed the problem quick and didn’t try to upsell me any BS. Then when I realized I forgot to apply a coupon to that fix they offered a free oil change to make it up. Excellent shop for any type of car!

Connie Conley

February 8, 2025

Quick and professional service. Definitely my go-to shop for car maintenance in the future.

Thomas Shutts

February 3, 2025

gage newberry

March 12, 2025

Steven (The owner) was recommended to me by a friend for a tune up and eval on my 2019 Toyota Tacoma. I could not have asked for better service and transparency from Steven and his crew. They went ahead and gave me a run down on the price for the services my truck needed before pulling the trigger on the repairs, and educated me along the process. The entire process was smooth, honest, and quite efficient. Had everything taken care of within a day, and I told them they could take their time with my truck. I will only be taking my truck to this shop from here on out.

Jeff Hitchcock

November 25, 2024

I have taken my 2019 Chevy Colorado to The Shop Auto Specialist in Jtown several times over the last year for a number of scheduled maintenance items like oil changes, serpentine belt installation, coolant system maintenance, and spark plug changes. They have done quality work each time and completed all job on schedule. The Shop takes pride in their results. The Shop is customer oriented and honest when working through any concerns or issues involving maintenance and repairs. When I first took my truck to the shop, I was looking for mechanics I could trust, and it looks like I found them.

Nick Miller

February 20, 2025

Great service. I needed my car back by end of day and they got brakes on and had me on my way within a few hours. Thank you

Austin Shaffner

October 8, 2024

I picked The Shop from Google since it had good reviews. I had a whole bunch of steering/suspension work on my old truck to keep it in good condition. They were very professional and communicated well. They were also very straightforward, showed me photos of a couple other issues they noticed, gave me different options, and even showed me the old parts afterwards even though I trusted them. HIGHLY RECOMMEND!!!! I’ll definitely go back for future repairs and have recommended them to a couple friends.

Jonathan Garcia

March 5, 2025

An Honest and Reliable mechanic is difficult to find. The Shop provides both. Great experience overall. Highly recommend it to anyone who is looking to do any work done.

Chris Glock

October 16, 2024

The best service I’ve ever had! Steven and his crew were patient and explained what they were doing and why each step of the way. They helped make sure I knew what services I needed without making me feel pressured to get anything I didn’t need at the moment. I’ve been looking for a new shop to go to since I moved to this side of Louisville and I’ve found it at The Shop

John Wadell

Great experience at this place and very well ran. Had some problems with my truck was able to get me in the same day and have it ready 2 days later. This was seriously the first time someone has ever walked me through everything I had going on. Even offered to have there specialist come up as well if I wanted. When I went in to pick up my car they had everything laid out on the counter so I could visually see everything they had told me they were going to replace and had the team as well there. Mind blown!!!! I might add that before they did anything he even offered to let me take anywhere else and get an another opinion before doing anything. Hats off to these guys. Can't tell you enough how much I recommend this place.

Cristina Glowatz

February 25, 2025

Steven was down to earth and very helpful. I didn’t feel like I was being taken advantage of and I felt heard when I explained the weird sound I was hearing coming from my car. Their pricing was much cheaper than Meinike plus this is a local business. The Shop was able to assess and repair my car within 24 hours (serpentine belt replacement, oil change, gasket replacement, spark plug replacement). The inside of my car was not dirty nor did it smell of oil like some of the other shops I’ve used in the past. Also, I realized when I got home that I had left my backpack in the backseat the whole time that had personal information and my laptop inside and nothing was disturbed or missing. The Shop and Steven were friendly, efficient, and trustworthy. Definitely will be going back for future car repair needs. Heard of this business via word of mouth and I plan to spread the word too. Great experience!

Stephanie Stephens

The customer service was amazing. Oil change was $49.95 for full synthetic oil.

Benji Norris

Roman Igras

November 6, 2024

Great service. Clean shop!

Michael Dennewitz

February 6, 2025

It's refreshing to find an automotive shop that is honest, reliable, and very fair with their prices!!

Danielle Cook

March 4, 2025

Love the shop for all of my automotive needs. The staff is so attentive and knowledgable! They educate you on the work they are performing on your car and how to best take care of the vehicle. You can tell these guys are sincere and want to do everything they can to help you. Will forever be a customer of theirs!

Ashley Powell

January 30, 2025

Highly recommend!

Camille Hurt

November 1, 2024

Steven and Jacob were super helpful from start to finish! I found this shop on Google because it was close to my area but I’m so glad I didn’t go anywhere else. Communication was clear and they helped me resolve some really complicated issues on my car quickly and effectively! They’re good, honest people who clearly love what they do. Thank you all so much for everything. I’ll be bringing my car back here for all my needs. I would definitely recommend The Shop if you’re looking for a safe place to maintain and repair your car.

Bob Feitl

FRIENDLY EXPERIENCE AND QUALITY WORK! Having a knowledgeable mechanic you can trust is a rare find in any community. But my experience with "The Shop" in J-Town and with the owner, Steven, has been outstanding! I had two unrelated issues with my Ford Escape. In the most gracious and sincere way Steve kept me fully informed at all times, worked hard to find ways to reduce the cost and completed the work to the highest standards. Steven treated me like a long time friend and customer even though it was my first visit. "The Shop" will be my "go to" for all future services for both of my cars. THANK YOU Steven!

Tommy Pass

Had about 4 things done to my old trusty SUV they went above and beyond to make my experience fantastic!! Excellent and easy to talk to will definitely be going here for all my vehicles needs!!! Thank you guys!!

Elvira Vakhit

December 6, 2024

I can’t say enough good things about The Shop! I came in for an alignment, and they absolutely exceeded my expectations. From the moment I walked in, the staff were incredibly friendly, professional, and welcoming. They took the time to explain everything clearly and even pointed out a few things I hadn’t noticed that could use attention down the line without pressuring me at all. What really stood out was their willingness to go above and beyond to ensure my car was in perfect condition before I left. It’s rare to find a place where you truly feel like they care about their customers and not just the transaction. My car is running smoother than ever, and I couldn’t be happier with their service. If you’re looking for a reliable, trustworthy, and skilled team to handle your car’s needs, look no further. The Shop has earned a loyal customer in me, and I’ll be recommending them to everyone I know.

Ryan Troiano

December 19, 2024

Winter Kloset

Great people to work with, and very personable as well as professional

krystal donaway

January 28, 2025

Everyone was so helpful, and Steven went out of his way listening to my concerns, diagnosed my car’s problem in a timely manner, and honestly! Steven made me feel cared for and important, like family! This is the best experience I’ve ever had with a mechanic, and with his staff too!!

Ryleigh Cain

These are the most honest and hardworking people you’ll ever meet. my sister and I are for Cincinnati and we were in the area to purchase a car from carvana (I KNOW) we got it and went to find the first body shop that would take us. first every other body shop only works on specific cars then the others that we did find in the area had a wait till next week. We called them they said they were about to close but will take us for a inspection. we went there they said this is a “no go car “had a previous accident that we were not aware of problems with the oil and bunch of other things that was never explained to us. They are so nice hardworking and knowledgeable they told us to take this care back and get a new one or DONT BUY FROM CARVANA EVER. The people there are the best . “Always go somewhere you can trust” these are those people thank you so much for all your help

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