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10115 Taylorsville Rd

Louisville, KY 40299

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Customer Reviews

At The Shop, we prioritize our customers' satisfaction with personalized attention and expert advice for every vehicle. Our commitment to excellence ensures not just superior automotive care, but also a service experience that makes every customer feel valued and respected.

Rating

5.0

Based on 359 Reviews

Lynde Revert

December 12, 2024

I bought my car used a year and a half ago, and it has been nothing but trouble. I’ve taken it to multiple places for various repairs. I brought it to The Shop initially for a transmission leak, but they identified and addressed other issues I had been dealing with. They communicated with me throughout the process and got my car running better than it did when I first bought it. I’ll be bringing my car here from now on!

Kellie Vanasse

December 6, 2024

Very skill, knowledgeable, and honest people.. will definitely use them for all my repairs and needs!

Oriana Midence

October 3, 2024

Incredibly impressed with this place. I called asking about having some brake work done and they told me to bring it in any morning and they would take care of it. The repairs ended up being a bit more involved than expected, but they still managed to get everything done that same day! They were very communicative about my repairs throughout the process. They sent pictures and provided updates. All the staff I dealt with were very friendly and knowledgeable, taking time to answer any questions or explain any repairs. The prices of services were fair and reasonable. I will be back for any future mechanic services.

Lori Sims

December 7, 2024

I took my car in after being unable to get answers anywhere else, having seen the great recommendations online. First impressions are everything, and these guys are true professionals in every sense of the word. They are knowledgeable, honest, and extremely reasonable. The Shop has earned family of new customers!

Lance H

February 18, 2025

When triple AAA tells you ten a thousand things take it to an honest wholehearted, call you back mechanic. It's above and beyond the call back. It is like no one around.We'll go to no other place and recommend no other one

Elvira Vakhit

December 6, 2024

I can’t say enough good things about The Shop! I came in for an alignment, and they absolutely exceeded my expectations. From the moment I walked in, the staff were incredibly friendly, professional, and welcoming. They took the time to explain everything clearly and even pointed out a few things I hadn’t noticed that could use attention down the line without pressuring me at all. What really stood out was their willingness to go above and beyond to ensure my car was in perfect condition before I left. It’s rare to find a place where you truly feel like they care about their customers and not just the transaction. My car is running smoother than ever, and I couldn’t be happier with their service. If you’re looking for a reliable, trustworthy, and skilled team to handle your car’s needs, look no further. The Shop has earned a loyal customer in me, and I’ll be recommending them to everyone I know.

Meredith Powers

November 22, 2024

They fit me in their busy day. Listened to me. They're friendly, nicely priced, and really have an interest in your vehicle. I felt like I was in good hands

Roman Igras

November 6, 2024

Great service. Clean shop!

Austin Shaffner

October 8, 2024

I picked The Shop from Google since it had good reviews. I had a whole bunch of steering/suspension work on my old truck to keep it in good condition. They were very professional and communicated well. They were also very straightforward, showed me photos of a couple other issues they noticed, gave me different options, and even showed me the old parts afterwards even though I trusted them. HIGHLY RECOMMEND!!!! I’ll definitely go back for future repairs and have recommended them to a couple friends.

Camille Hurt

November 1, 2024

Steven and Jacob were super helpful from start to finish! I found this shop on Google because it was close to my area but I’m so glad I didn’t go anywhere else. Communication was clear and they helped me resolve some really complicated issues on my car quickly and effectively! They’re good, honest people who clearly love what they do. Thank you all so much for everything. I’ll be bringing my car back here for all my needs. I would definitely recommend The Shop if you’re looking for a safe place to maintain and repair your car.

Raymond Witten

March 20, 2025

Very transparent and very good pricing compared to two other quotes I received from other competitors. They saved the old parts and showed me what they replaced and why it was needed. Thanks for the great service!

Brendan Brown

November 20, 2024

I've been having some small intermittent issues with my car that are quite elusive, and they tried their absolute best to try and replicate them, but my car just wasn't cooperating. Nonetheless, they're really flexible and honest, and it looks like they're running a great shop!

Roy T

January 1, 2025

Moved back to J-Town. Passed this shop several times and had never stopped in. Needed some engine work done on my 96 Mustang GT. Explained the problem and was told they could take care of it. They completed the work in a timely manner and kept in contact with me the whole time the vehicle was there. The staff is very knowledgeable, experienced, friendly and professional. Would recommend this shop to any car person that wants quality work done. All my cars will be going here for any repairs.

Bob Feitl

January 31, 2025

FRIENDLY EXPERIENCE AND QUALITY WORK! Having a knowledgeable mechanic you can trust is a rare find in any community. But my experience with "The Shop" in J-Town and with the owner, Steven, has been outstanding! I had two unrelated issues with my Ford Escape. In the most gracious and sincere way Steve kept me fully informed at all times, worked hard to find ways to reduce the cost and completed the work to the highest standards. Steven treated me like a long time friend and customer even though it was my first visit. "The Shop" will be my "go to" for all future services for both of my cars. THANK YOU Steven!

Nick Dukes

March 13, 2025

Had my Highlander in to do an oil change after attempting myself. Turns out the last place I had it had tightened the oil filter to a Herculean level. Luckily the guys there were able to remove it without damaging the filter housing which was amazing. I have found my new permanent home for auto repair.

Mark Snipp

October 1, 2024

I honestly was beginning to despise people in the auto repair industry for generally being dishonest, conniving scumbags, but then I met Steven and his team and they changed my mind on all that lol. It doesn’t get much better than this, folks

October 12, 2024

I honestly cannot recommend The Shop enough. At first I came in to get a second opinion and a quote. When I dropped off my vehicle I spoke with Steven about some history about the car as well as what our needs were. He was absolutely amazing, and after walking out of The Shop, I called my wife and said "I don't care if he charges us twice as much as the other place, I'm having them do the work." I never mentioned anything about having another place look at it first, so it wasn't like he was trying to undercut their quote. Even then, he made sure to try and get us the best prices on the parts and got us a couple of discounts on them. Honestly, after getting the quote from the other place, I priced it all out myself based on what they had said, and Steven and The Shop are definitely making money in some nefarious way, because it ain't in parts and labor... xD

Kelly Schroeder

January 8, 2025

They helped me with my car, diagnosed problems over phone with pictures, did a fantastic job! Thank you so much

Christopher Croley

December 13, 2024

Always a pleasant experience here! The guys are very professional. Service is always quick as possible, sometimes even same-day. Prices are more than fair! Staff is not pushy when it comes to possible repairs. I highly recommend Steven, Jacob, and the staff!

Sean Harley

November 8, 2024

I have taken my car here a few different times for different issues. They have been exceptional every time. The staff is friendly and knowledgable and they are very open and transparent with cost and what is going on with your car. They have provided pictures of the damaged items/areas before they were replaced and the part removed from my car when I went to pick it up. The clear straitforward unambiguity is incredible and as someone who has been burnt by mechanics in the past taking advantage of my ignorance, The Shop is a welcome relief for a good autoshop.

Connie Conley

February 8, 2025

Quick and professional service. Definitely my go-to shop for car maintenance in the future.

Courtney Holbert

January 7, 2025

Couldn’t have asked for better service! The staff at ‘The Shop’ are all top notch and knowledgeable. Very welcoming and friendly. Keeping myself and my kiddos safe in my vehicle is most important and they took care of everything needed without breaking the bank! I will continue to have my vehicle serviced there in the future!

Winter Kloset

Great people to work with, and very personable as well as professional

Rich Bargas

November 16, 2024

Last night I noticed my engine light come and had no idea what was wrong. I remembered a business card I received in the mail describing "The Shop" for automotive repair. I took my vehicle in and discovered a great place to take my cars for repair. It's nice to find a repair shop you can trust for outstanding service. Today they won a new customer.

Nick Miller

February 20, 2025

Great service. I needed my car back by end of day and they got brakes on and had me on my way within a few hours. Thank you

Danielle Cook

March 4, 2025

Love the shop for all of my automotive needs. The staff is so attentive and knowledgable! They educate you on the work they are performing on your car and how to best take care of the vehicle. You can tell these guys are sincere and want to do everything they can to help you. Will forever be a customer of theirs!

Logan E

February 11, 2025

Steven at The Shop was amazing! Was transparent and quick with diagnosing my car. The guys here are class acts and would recommend them to anyone!

Bekah Parrino

The Shop offers great service with very polite & respectful associates. I would recommend this place of business to all my friends & family.

Ryan Troiano

December 19, 2024

gage newberry

March 12, 2025

Steven (The owner) was recommended to me by a friend for a tune up and eval on my 2019 Toyota Tacoma. I could not have asked for better service and transparency from Steven and his crew. They went ahead and gave me a run down on the price for the services my truck needed before pulling the trigger on the repairs, and educated me along the process. The entire process was smooth, honest, and quite efficient. Had everything taken care of within a day, and I told them they could take their time with my truck. I will only be taking my truck to this shop from here on out.

Melody Guthrie

November 14, 2024

There is not enough room on this review to truly say how amazing The Shop is! We’ve taken our cars there for various reasons, several times, but I’ll just speak of this last time. They got us in right away fixed what was needed immediately as they knew that was my daughters only transportation. They helped her with the cost, and her car is working perfectly. (They even text to follow up the next day to make sure)! Steven and crew truly go beyond and above, and definitely far pass expectations.

Karen Crompton

December 11, 2024

They are so kind. I wil definitely be back

Ryleigh Cain

February 1, 2025

These are the most honest and hardworking people you’ll ever meet. my sister and I are for Cincinnati and we were in the area to purchase a car from carvana (I KNOW) we got it and went to find the first body shop that would take us. first every other body shop only works on specific cars then the others that we did find in the area had a wait till next week. We called them they said they were about to close but will take us for a inspection. we went there they said this is a “no go car “had a previous accident that we were not aware of problems with the oil and bunch of other things that was never explained to us. They are so nice hardworking and knowledgeable they told us to take this care back and get a new one or DONT BUY FROM CARVANA EVER. The people there are the best . “Always go somewhere you can trust” these are those people thank you so much for all your help

Cristina Glowatz

February 25, 2025

Steven was down to earth and very helpful. I didn’t feel like I was being taken advantage of and I felt heard when I explained the weird sound I was hearing coming from my car. Their pricing was much cheaper than Meinike plus this is a local business. The Shop was able to assess and repair my car within 24 hours (serpentine belt replacement, oil change, gasket replacement, spark plug replacement). The inside of my car was not dirty nor did it smell of oil like some of the other shops I’ve used in the past. Also, I realized when I got home that I had left my backpack in the backseat the whole time that had personal information and my laptop inside and nothing was disturbed or missing. The Shop and Steven were friendly, efficient, and trustworthy. Definitely will be going back for future car repair needs. Heard of this business via word of mouth and I plan to spread the word too. Great experience!

Alexandra Collard

Had a great experience with this shop. Quick service and the job was well done. I wont ever go anywhere else for my any of my auto repairs. The mechanic was very knowledgeable and very helpful

Jacqueline Bayer

Great experience with Steven and the rest of the crew at the Shop! Needed a new battery for a BMW. They exceeded my expectations with efficiency , knowledge and a little bit of fun thrown into the experience. I will definately return for future maintenance.

Trey Bloom

October 31, 2024

If you are anywhere in the Louisville area you should definitely go to the shop for anything you need done. They are very friendly and reasonable people that have helped me countless times!

TheColmster

October 14, 2024

The guys at the Shop were helpful in diagnosing and fixing my son's car and getting it on the road quickly. Super friendly and on top of it. Thank you!!

James

February 13, 2025

Very transparent about what your vehicle does and doesn’t need. Very rare that you find a shop that doesn’t try to squeeze money out of your pocket. Super friendly and very knowledgeable group as well!

Jeremy Ruoff

November 21, 2024

Very professional. Clearly communicated all repairs and finished the job quickly.

Robin Mcmillen

October 17, 2024

Very professional, efficient, affordable, and quick. I would recommend them to all my friends and family. Thank you!

Jared White

January 21, 2025

They were able to literally save Christmas by fixing my emergency breakdown on Christmas Eve! Fixed the problem quick and didn’t try to upsell me any BS. Then when I realized I forgot to apply a coupon to that fix they offered a free oil change to make it up. Excellent shop for any type of car!

Adrian Ortiz

September 27, 2024

Needed my shifter replaced and my brother recommended “The Shop”. So, I took my car up there and made contact with Stephen and Jacob who are very great people to talk to and informative about what would be best for my car. Made an appointment and they put the shifter in and it now feels way better than before. 10/10 recommend going there for any service you need for your car. I will definitely be taking my car there if any issues occurs.

Rob Miracle

January 27, 2025

Our Prius was acting like the hybrid battery was problematic. We called around and found The Shop who could get it in and diagnose it for us. It ended up being the accessory battery. We appreciated the communications, and quick turn around of the car. I highly recommend this business.

Paula Good

Great customer service very honest will definitely come back again Scott with my repair man and he was very professional. Unfortunately, I made several phone calls and they took them. It was very polite to me and understanding will definitely come back.

Lora

They were pleasant and able to get me in quickly. Update: I had my 2nd encounter with then today and they are fantastic. They are pleasant to deal with.

Lydia Hester

January 3, 2025

I have family members who have had excellent experiences with The Shop, so that's where I took my car after it broke down. Steven called me every day with detailed updates to what he was finding and what it would cost. He was kind and friendly, I felt informed and confident that my car was in good hands, and I feel the price I paid was extremely fair. Best of all, my car drives beautifully (and safely) again. I will absolutely be returning next time my car needs work.

Jonathan Garcia

March 5, 2025

An Honest and Reliable mechanic is difficult to find. The Shop provides both. Great experience overall. Highly recommend it to anyone who is looking to do any work done.

krystal donaway

January 28, 2025

Everyone was so helpful, and Steven went out of his way listening to my concerns, diagnosed my car’s problem in a timely manner, and honestly! Steven made me feel cared for and important, like family! This is the best experience I’ve ever had with a mechanic, and with his staff too!!

Buddy Lawson

November 29, 2024

GREAT guys, GREAT service !! VERY SATISFIED !! Honest and reliable mechanics. WILL DEFINITELY BE BACK.

Randall Elkins

An Auto repair shops can be found anywhere and some are even proficient but not many can do real auto repair like tearing down a busted engine barely running. My Mustang, after a 116,000 miles, needed just such a repair. The guys at The Shop not only tore my engine down and made the repair and thus saving the car but enhanced the power out put by making additional upgrades to the engine as they reassembled - the whole time sending me pictures of the repair. Such engine work is not everyday auto shop work and was far more than I would have trusted many to do. All the guys at The Shop love cars and know cars. I recommend them to all and trust them with both my cars. In addition to doing high level auto repair the guys at The Shop are a Pun of Fun

Landon Kotarek

February 5, 2025

Great service!

Virginia Chappelear

January 15, 2025

Wow, what a blessing to find The Shop. Being new to Kentucky I had to find a place to take care of my car. The Shop was super! Took care of me and the issue. I was treated with respect and I have found my "go to" for car care.

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