Cookie Policy

What are cookies?

Cookies can be yummy delcious snacks but here we are talking about internet browser cookies. Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner (in this case, The Shop KY) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics, and other purposes. This is described in more detail below.

The specific types of first and third-party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit)

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. If you don't see The Cookie Consent Manager then that means we are not intentionally using cookies for your session or the cookies we use are essential to the core functionality of our website. We do not use these cookies for advertisement or tracking purposes. If you would like to reject the use of our essential cookies, please contact us or refrain from using our website.

The specific types of first and third-party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit)

What cookies do we use?

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Analytics and customization cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.

Google Analytics

Enables Google Analytics to regulate the rate of requests. It is an HTTP cookie type that lasts for a session
Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is an HTTP cookie type and expires after a browsing session.
It records a particular ID used to come up with data about website usage by the user. It is an HTTP cookie that expires after 2 years.

Advertising cookies:

Used to remember items a user has placed in a shopping cart and ensure that cart functionality works perfectly. It expires immediately after a user leaves the site.

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitorÂ the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention, and other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to as "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please, therefore, re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please contact us.

temario moore

July 9, 2025

They always get me together and don’t make me feel as if I need extra repairs but they will give me recommendations and the status of my cars condition upon completion of what I brought it in for!

Remy Business

July 1, 2025

This place is one the best shops around without doubt. I came in with a complicated two part issue on my camaro and instantly they scheduled, diagnosed, and got me back believing in local business again. Second car being dropped off next week.

Kaitlyn W

July 3, 2026

Such a great shop, the owner is so incredibly welcoming and kind. I look forward to taking my car here again if needed!

Michael Easter

July 2, 2025

Meet Steve today. Talking a good hearted guy! Thank you Steve with the entire heart. ❤️ Thank you for being you sir!

Bradley

July 2, 2026

i brought my 2016 lexus is350 f sport in for some maintenance & a couple weeks later i noticed an oil leak. i took it back expecting to have to leave it for a while, but they took it in immediately, found the issue, topped off my oil, fixed it, & had me back on the road in less than 30 mins. turned out the oil drain plug gasket was defective. stuff happens, but what matters is how a shop handles it, & they handled it perfectly. no hassle, no charge, just took care of it. hard to find honest shops that stand behind their work like this. also worth mentioning, they’re always genuinely enthusiastic about working on my car like it’s something they actually enjoy getting into, not just another job. definitely earned my trust & i’ll keep bringing my car here.

Steve Emge

June 13, 2025

The replace on my bmw brakes price was great and they were very friendly and professional

Monkey. Gov

October 2, 2025

I'm sorry it took me so long to post this. You gus were unbelievably awesome and welcomeing. You guys got my brother and I back on the road so quick. We were able to enjoy our time in Kentucky, and rock out at louder than life. Thank you guys so much for the awesome help.🤘🏼

jason s

May 12, 2025

Iv used this place many times now, Great techs at a fair price!. I have done most auto work myself in the past, but now I have found a competent shop that I can trust. Been nothing but fantastic! 5 stars

Dylan Lewis

July 8, 2025

Great customer service and affordable!

Doug Clark

April 24, 2026

Super fast and efficient! Tanner was super helpful and friendly with my Alignment, Axel seal and oil change. Highly recommend this shop

Mike Langford

February 5, 2026

Very fast service. Often turn the car around the same day.

Devin Bowen

July 15, 2025

I've been to the shop before and came back because they did a great job the first time. Most recently, my car was having issues with no warning lights, and they were able to diagnose the problem the same day I dropped it off. They explained everything clearly, gave helpful recommendations, and never pressured me into an expensive service that was not necessary. As long as I live in Louisville I'll bring my car here. If you have an Audi, bring it here over the dealer, better in every way.

Don Petross

February 21, 2026

First visit with my Toyota Tacoma small shop with great prices. Friendly staff, on my visit I witnessed the staff roll out the red carpet treatment for another customer who was upset she was waiting on a BMW that required a special part. The staff went out of their way to help her. Not only was I impressed by the service they provided her. I am giving them a five star review. I usually don’t take the time to leave reviews. But Wow this shop was great.

Stace

June 4, 2025

The Shop goes above and beyond for its customers. Every employee we interacted with was professional, friendly, and loved what they were doing. Their passion for car repair and education is top notch! So happy we found the Shop for all of our car repair needs!

Danny Lin

Real friendly and efficient people, highly recommend

Tad

February 18, 2026

Margaret Monroe

September 18, 2025

Got an oil change and was very happy with the experience. Stephen was incredibly helpful!

Ryan Garrett

June 23, 2025

Had some trouble with the A/C on my wife's Hyundai Elantra, the technicians at The Shop were very helpful and were able to fix the problem at an extremely low price! We will certainly be using The Shop in the future if we have any more automotive care needs!

Jack Tuthill

November 18, 2025

Best automotive shop in Louisville. Honest and thorough! There’s a reason they have 4.9 stars with almost 500 reviews. Steven is the best!

Tyler Nieto

June 10, 2025

Was an awesome experience with some dudes that just love cars and love saving people time and money. Came in to have my ac evacuated so I could do some work on it and they offered to do a vacuum test to check for leaks, didn’t find any charged it up and got me on my way! Saved me a bunch of time and money replacing a compressor. Can’t thank the guys there enough!

Lindsay Howard

September 22, 2025

Excellent service and friendly environment!

Walter Brown

November 25, 2025

I'm a long haul truck driver. I move to jeffersontow a couple months ago from South Carolina was in need of some work on my hyundai sonata 2012 2.0T limited with low miles. A friend of mines said they did good work and at reasonable prices. I Wasn't disappointed as a matter fact I have them doing some more work on my car next week. Thanks to the great people at the shop.

Sarah Beagle

Everybody is super friendly and so helpful. They're quick and really look out for you. Fair prices, excellent service!

Meredith Powers

June 12, 2025

They fit me in their busy day. Listened to me. They're friendly, nicely priced, and really have an interest in your vehicle. I felt like I was in good hands

Curt Richey

June 2, 2025

They did a great job with my vehicle!

Mary Livingston

August 6, 2025

Five star rating! Honest reliable friendly courteous!

jayla Tolbert

May 19, 2025

Homer And the Iliad

July 22, 2025

The shop just completed a tune up on my 20 year old Impala and it runs as well as it did 20 years ago. The price was right and the guys made a couple recommendations on doing two more details to the work. It runs better than ever. My sister takes both her cars to The Shop too and I plan to take my car there from now on.

Lori Manthey

We take both of our vehicles to Steven and his crew and are very pleased with their service and price. I feel they are very trustworthy, honest and fair.

Cheryl Wallace

January 30, 2026

We've been bringing our cars (and truck!) here for a couple of years. These folks are great! They're honest and trustworthy, and have never tried to bs me or upsell me on parts. A#1 good guys - I recommend them to everyone!

ANIL Veduruparthi

It’s a great place to make your car run perfect!!!!

Rodnitia Allen

June 6, 2025

Service was fast, efficient, affordable and the customer service is beyond expectations.This is the third vehicle I’ve had serviced there and I plan to continue to be a customer at The Shop.

Pam Grupe

March 21, 2026

This shop is the best, honest, and decently priced. The mechanics are all so awesome!

Tanner Lewis

June 18, 2025

Sunny Ray

February 12, 2026

Travis Smith

June 5, 2025

Had them perform a diagnostic on my vehicle. They were very friendly and one of the easier shops I've worked with. Highly recommend

Ton Ali

September 15, 2025

My CLK had not been driven for about a year and the brakes were not working well.

Amaan Arain

Steven and his crew did a great job with maintaining my car and keeping it running like new! Kept me posted the whole way through. Would definitely recommend to anyone in the Jtown or Louisville area

Bryan

May 22, 2025

Josh told me to

Julia Hester

July 11, 2025

The guys here are the nicest and made everything so easy! I’ve recommended them to all my friends because I trust their work so much!

Kasey Wellinghurst

The best service I have had at a car shop. The Shop has gone above and beyond to make sure my car is taken care of. The quality of work is great but the customer service is even better!

chaplainlight

I had a break down along the way and had to be here for a whole morning while waiting for repairs. It’s a healthy way to get to know the people who work there and see them make decisions. I was the only person waiting and they took notice. My repair was front loaded and they were cognizant of my needs. I also felt very comfortable with the decisions the owner made. Everything from personnel decisions to repair advice, he was pleasant to customers and employees alike. This is the type of place that will treat you fair and make you feel like you matter to them. I fully expect them to be a much larger shop in the future as they know how to do it right.

JP Kaine

June 25, 2025

great service. worked their asses off for me. quality work seriously reccomend this place

Rogelio See

May 28, 2026

They get the job done quickly at a very reasonable price. I think I’ve finally found a shop where I can confidently bring our cars whenever they need repairs. I’ll definitely recommend them to others looking for a reliable shop that won’t break the bank. Their team also seems to have great positive energy working together, which makes the experience even better.

Josh Hujo

July 14, 2025

I've been in this shop several times and worked with Steven and Joey. They are always honest and great people to work with. Their mechanics in the shop are also very informative and make things easy to understand.

Lucius Negrillo

Great people to work with. Got me a quote over the phone quickly, beat the prices of other nearby shops, fun to talk to. They even put us on a good barbecue place nearby. 2 weeks after service they reached out to make sure everything was still good with the service we received.

Seth Stewart

Great work! I needed my brakes done that day after work! They were done in 3 hrs! I know where I’m getting all of my auto maintenance and work done from now on!!!

Sarah Garrett

June 29, 2025

We had a great experience! I got to talk with the owner, he was professional, friendly, and assured me that my car was on good hands. He was right! My car is fixed and it cost so much less than we thought it would. The Shop is our new go to for all of our cars!

Nick Stover

Nice people working here that do their best to answer all questions and get you the best prices possible.

Brandon Fish

May 14, 2026

This establishment is top notch! My first time ever walking into this place, and I got treated like I was a regular! The guy at the desk (I apologize, I can’t remember his name) was extremely helpful, and explained the process from start to finish… and it went exactly as I was told. My car runs like a champ! Also extremely happy I could bring it in after 2p, and got it back, in plenty of time before they closed at 6p! Flawless victory! You have a repeat customer. Thank you so much!!

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