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Customer Reviews

At The Shop, we prioritize our customers' satisfaction with personalized attention and expert advice for every vehicle. Our commitment to excellence ensures not just superior automotive care, but also a service experience that makes every customer feel valued and respected.

5.0
Based on 375 Reviews
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Connie Conley
February 8, 2025

Quick and professional service. Definitely my go-to shop for car maintenance in the future.

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Tamara Lawson
March 6, 2025

My mother-in-law had a fantastic experience with the shop regarding her car repairs. She specifically asked me to leave them a 5 star review on google. They efficiently addressed her oil cooler issue and they also proactively informed her about the condition of the brakes. Her car was fixed in one day! Previously, she had visited another shop expressing concerns about unusual noises when turning, but they failed to resolve the issue or notify her about the bad brakes during their inspection. My mother-in-law felt very comfortable communicating with the technician at this shop, which made the experience even better. Thank you for your exceptional service and for ensuring her safety on the road!

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katelyn grace
April 1, 2025

steven was great, was able to pop my hood open when no one else could! fast, efficient and great service. will be going back. plus was able to walk across the street to the frozen yogurt shop (sweet savannahs) and cute little pet store (derby paws) and check them out while they were working on my car!

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James
February 13, 2025

Very transparent about what your vehicle does and doesn’t need. Very rare that you find a shop that doesn’t try to squeeze money out of your pocket. Super friendly and very knowledgeable group as well!

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Paul Travelstead
November 27, 2024

Fast and easy service....great staff

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Elvira Vakhit
December 6, 2024

I can’t say enough good things about The Shop! I came in for an alignment, and they absolutely exceeded my expectations. From the moment I walked in, the staff were incredibly friendly, professional, and welcoming. They took the time to explain everything clearly and even pointed out a few things I hadn’t noticed that could use attention down the line without pressuring me at all. What really stood out was their willingness to go above and beyond to ensure my car was in perfect condition before I left. It’s rare to find a place where you truly feel like they care about their customers and not just the transaction. My car is running smoother than ever, and I couldn’t be happier with their service. If you’re looking for a reliable, trustworthy, and skilled team to handle your car’s needs, look no further. The Shop has earned a loyal customer in me, and I’ll be recommending them to everyone I know.

Ryleigh Cain
Ryleigh Cain

Left us a 5 star review

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Ryleigh Cain
February 1, 2025

These are the most honest and hardworking people you’ll ever meet. my sister and I are for Cincinnati and we were in the area to purchase a car from carvana (I KNOW) we got it and went to find the first body shop that would take us. first every other body shop only works on specific cars then the others that we did find in the area had a wait till next week. We called them they said they were about to close but will take us for a inspection. we went there they said this is a “no go car “had a previous accident that we were not aware of problems with the oil and bunch of other things that was never explained to us. They are so nice hardworking and knowledgeable they told us to take this care back and get a new one or DONT BUY FROM CARVANA EVER. The people there are the best . “Always go somewhere you can trust” these are those people thank you so much for all your help

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gage newberry
March 12, 2025

Steven (The owner) was recommended to me by a friend for a tune up and eval on my 2019 Toyota Tacoma. I could not have asked for better service and transparency from Steven and his crew. They went ahead and gave me a run down on the price for the services my truck needed before pulling the trigger on the repairs, and educated me along the process. The entire process was smooth, honest, and quite efficient. Had everything taken care of within a day, and I told them they could take their time with my truck. I will only be taking my truck to this shop from here on out.

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Lori Sims
December 7, 2024

I took my car in after being unable to get answers anywhere else, having seen the great recommendations online. First impressions are everything, and these guys are true professionals in every sense of the word. They are knowledgeable, honest, and extremely reasonable. The Shop has earned family of new customers!

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Michael Dennewitz
February 6, 2025

It's refreshing to find an automotive shop that is honest, reliable, and very fair with their prices!!

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Jeremy Montgomery
December 5, 2024

Great to work with. Honest. Reliable. Detailed diagnosis. Fair pricing. My go to going forward.

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Nick Miller
February 20, 2025

Great service. I needed my car back by end of day and they got brakes on and had me on my way within a few hours. Thank you

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Sam
March 29, 2025

What turned out to be a false alarm, could have easily been a nightmare had it not been for the honesty and professionalism of the staff at The Shop. Highly recommend this establishment as they are both diligent and honest. We will continue to do business with The Shop!

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Lynde Revert
December 12, 2024

I bought my car used a year and a half ago, and it has been nothing but trouble. I’ve taken it to multiple places for various repairs. I brought it to The Shop initially for a transmission leak, but they identified and addressed other issues I had been dealing with. They communicated with me throughout the process and got my car running better than it did when I first bought it. I’ll be bringing my car here from now on!

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James
February 13, 2025

Very transparent about what your vehicle does and doesn’t need. Very rare that you find a shop that doesn’t try to squeeze money out of your pocket. Super friendly and very knowledgeable group as well!

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Luci Poree
November 19, 2024

I recently had the pleasure of visiting The Shop after experiencing persistent issues with my vehicle that other shops could not resolve. From the moment I walked in, I was greeted with a warm smile and a friendly demeanor that immediately put me at ease. The staff at The Shop especially Jacob were not only friendly but also incredibly knowledgeable. They took the time to listen to my concerns and thoroughly explained the diagnostic process they would undertake to identify the problem. Unlike other places where I felt rushed or dismissed, here I felt valued as a customer. After a comprehensive inspection, they quickly diagnosed the issue that had stumped other mechanics. It was clear that their expertise was top-notch. They provided me with a detailed explanation of what needed to be done, along with transparent pricing that was very reasonable considering the quality of service provided. What impressed me most was their efficiency. They completed the repairs in a timely manner without compromising on quality. I left feeling confident in my vehicle’s performance, which is something I hadn’t felt in quite some time. if you’re looking for a mechanic who combines friendliness with exceptional skill, look no further than The Shop. I highly recommend them to anyone in need of automotive repair services. They truly go above and beyond to ensure customer satisfaction! Thank you all so much!

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Roy T
January 1, 2025

Moved back to J-Town. Passed this shop several times and had never stopped in. Needed some engine work done on my 96 Mustang GT. Explained the problem and was told they could take care of it. They completed the work in a timely manner and kept in contact with me the whole time the vehicle was there. The staff is very knowledgeable, experienced, friendly and professional. Would recommend this shop to any car person that wants quality work done. All my cars will be going here for any repairs.

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John Wadell
February 4, 2025

Great experience at this place and very well ran. Had some problems with my truck was able to get me in the same day and have it ready 2 days later. This was seriously the first time someone has ever walked me through everything I had going on. Even offered to have there specialist come up as well if I wanted. When I went in to pick up my car they had everything laid out on the counter so I could visually see everything they had told me they were going to replace and had the team as well there. Mind blown!!!! I might add that before they did anything he even offered to let me take anywhere else and get an another opinion before doing anything. Hats off to these guys. Can't tell you enough how much I recommend this place.

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Derryan Johnson
April 4, 2025

I have been here a couple of times for car troubles and they always communicated with me and got it done in a timely manner. Saved my life a couple of times! Great customer service and even better work!

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katelyn grace
April 1, 2025

steven was great, was able to pop my hood open when no one else could! fast, efficient and great service. will be going back. plus was able to walk across the street to the frozen yogurt shop (sweet savannahs) and cute little pet store (derby paws) and check them out while they were working on my car!

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Tommy Pass
January 31, 2025

Had about 4 things done to my old trusty SUV they went above and beyond to make my experience fantastic!! Excellent and easy to talk to will definitely be going here for all my vehicles needs!!! Thank you guys!!

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Herb Heath
April 15, 2025

Excellent service, got it done quickly and back on the road.

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Nick Dukes
March 13, 2025

Had my Highlander in to do an oil change after attempting myself. Turns out the last place I had it had tightened the oil filter to a Herculean level. Luckily the guys there were able to remove it without damaging the filter housing which was amazing. I have found my new permanent home for auto repair.

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Benji Norris
January 31, 2025
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Landon Kotarek
February 5, 2025

Great service!

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MakeupbyKatie
November 28, 2024

This shop is amazing so happy to finally find somewhere that is honest & fairly priced 🙏 I recommend all my mamas out there this genuine business keeps this mama safe & on the road ❣️

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Courtney Holbert
January 7, 2025

Couldn’t have asked for better service! The staff at ‘The Shop’ are all top notch and knowledgeable. Very welcoming and friendly. Keeping myself and my kiddos safe in my vehicle is most important and they took care of everything needed without breaking the bank! I will continue to have my vehicle serviced there in the future!

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Sean F
November 21, 2024

I took my vehicle to them recently and they did a great job fixing my brakes and more. They were honest and the prices were fair. Very friendly and I appreciated being updated via text, shown pictures of what needed to be fixed, and I was even shown the old parts of what was repaired when I arrived. The Shop will be my go-to now for auto repair.

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Virginia Chappelear
January 15, 2025

Wow, what a blessing to find The Shop. Being new to Kentucky I had to find a place to take care of my car. The Shop was super! Took care of me and the issue. I was treated with respect and I have found my "go to" for car care.

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sabrina grimes
December 13, 2024

Got my car together within a couple days and kept me updated.

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Raymond Witten
March 20, 2025

Very transparent and very good pricing compared to two other quotes I received from other competitors. They saved the old parts and showed me what they replaced and why it was needed. Thanks for the great service!

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Rob Miracle
January 27, 2025

Our Prius was acting like the hybrid battery was problematic. We called around and found The Shop who could get it in and diagnose it for us. It ended up being the accessory battery. We appreciated the communications, and quick turn around of the car. I highly recommend this business.

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Ryan Troiano
December 19, 2024
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mary kelly
April 2, 2025

Wonderful service! Great people doing honest car repair

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Katarina Likins
December 3, 2024

The shop not only got my car looked at in a timely manner but we’re very transparent with exactly what was wrong and also did a thorough inspection and found a few other things that would have been safety concerns. They communicated very well, explained it to where I could understand and I would highly recommend taking your vehicle here with car troubles.

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Sean Harley
November 8, 2024

I have taken my car here a few different times for different issues. They have been exceptional every time. The staff is friendly and knowledgable and they are very open and transparent with cost and what is going on with your car. They have provided pictures of the damaged items/areas before they were replaced and the part removed from my car when I went to pick it up. The clear straitforward unambiguity is incredible and as someone who has been burnt by mechanics in the past taking advantage of my ignorance, The Shop is a welcome relief for a good autoshop.

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CGZJED1
December 22, 2024
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Jane Gengo
April 9, 2025

Great, honest place to bring you cars for repairs! Steven and the crew are nice, polite and attentive. Price is reasonable and you can trust the staff. It's my new place to go!

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Paula Good
February 18, 2025

Great customer service very honest will definitely come back again Scott with my repair man and he was very professional. Unfortunately, I made several phone calls and they took them. It was very polite to me and understanding will definitely come back.

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Joey Mann
April 16, 2025
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Ashley Powell
January 30, 2025

Highly recommend!

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Rich Bargas
November 16, 2024

Last night I noticed my engine light come and had no idea what was wrong. I remembered a business card I received in the mail describing "The Shop" for automotive repair. I took my vehicle in and discovered a great place to take my cars for repair. It's nice to find a repair shop you can trust for outstanding service. Today they won a new customer.

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Brendan Brown
November 20, 2024

I've been having some small intermittent issues with my car that are quite elusive, and they tried their absolute best to try and replicate them, but my car just wasn't cooperating. Nonetheless, they're really flexible and honest, and it looks like they're running a great shop!

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John Cusick
March 21, 2025

Great bunch of mechanics

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Chase Frost
January 31, 2025
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Kathy Ortiz
April 4, 2025

Very professional, knowledgeable and very friendly. They did a great job for me. They told me everything I needed to know, very trustworthy. I highly recommend them for your automotive needs.

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Stephanie Stephens
January 31, 2025

The customer service was amazing. Oil change was $49.95 for full synthetic oil.

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hamid rezvanian
November 27, 2024

They do a fantastic job.

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Rachel P
December 20, 2024

This place has got my business from here on out. I came in for a standard full synthetic oil change. They did a routine inspection and found the source of a spooky sound that I had been hearing that I didn’t even think to tell them about! They also identified that I had an oil leak, which I was not aware of. They physically showed me where the issues were, which I felt was very transparent of them. They also explained everything to me to make sure I understood why certain things needed to be replaced. I felt like they treated me with the utmost care, which I really appreciated. Their pricing is also super reasonable. I am so glad I decided to try them out for an oil change! They will be my go-to shop now! Thanks a ton!

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Collin Jackson
April 16, 2025

Great service, very thorough work to make sure every customer is 100% safe getting back on the road! Can’t say enough good things about The Shop.

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Tamara Lawson
March 6, 2025

My mother-in-law had a fantastic experience with the shop regarding her car repairs. She specifically asked me to leave them a 5 star review on google. They efficiently addressed her oil cooler issue and they also proactively informed her about the condition of the brakes. Her car was fixed in one day! Previously, she had visited another shop expressing concerns about unusual noises when turning, but they failed to resolve the issue or notify her about the bad brakes during their inspection. My mother-in-law felt very comfortable communicating with the technician at this shop, which made the experience even better. Thank you for your exceptional service and for ensuring her safety on the road!

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Sarah Imhof
April 14, 2025

I cannot say enough about how fantastic The Shop is! They are not only a great auto shop, but one with integrity. Steven and Jacob were so amazing. I went in to have my wheel barring replaced. I told them about my experience at Meineke and that they just did the brakes... Jacob found that the brake job I just had done by Meineke (Don't ever go there for anything!) reused old hardware and was missing pieces, and that a tire was missing a lug nut because they stripped the bolt! Jacob was so nice and fixed all of Meineke's mistakes for free, made sure to show me what the bad parts looked like compared to the new ones, AND without me asking, took pics of the awful job Meineke did (along with notes) so that I could make formal complaints to the company. To top it off, they gave me an amazing deal on the wheel barring replacement! They 100% have my business from here on out. Thank you for making sure my car was taken care of and safe to drive 🚗👨‍🔧💙

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krystal donaway
January 28, 2025

Everyone was so helpful, and Steven went out of his way listening to my concerns, diagnosed my car’s problem in a timely manner, and honestly! Steven made me feel cared for and important, like family! This is the best experience I’ve ever had with a mechanic, and with his staff too!!

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Buddy Lawson
November 29, 2024

GREAT guys, GREAT service !! VERY SATISFIED !! Honest and reliable mechanics. WILL DEFINITELY BE BACK.

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Campbell Higgs
March 31, 2025

Had a great experience today when I went to the shop today. Great people, great service, great pricing. Finished it within the day